
Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
Base Station Lost all Device Settings
Question
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Updated
2 months ago
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captain11
Captain
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5.1K Messages
2 years ago
Suggest using a google site search to look for it, or, call SS, get on hold and wait it out. Good luck.
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davey_d
Community Admin
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4.3K Messages
2 years ago
I took a peek at your account and I'm happy to see we're already sending you a replacement!
- Johnny M.
SimpliSafe Home Security
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wilsoda
6 Messages
2 years ago
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davey_d
Community Admin
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4.3K Messages
2 years ago
That shouldn't even be possible! Unless somehow those signals are getting severely delayed, and those arm events are actually from an earlier time.
From your account I see your replacement might have finally arrived. Were you able to get it set up?
- Johnny M.
SimpliSafe Home Security
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wilsoda
6 Messages
2 years ago
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awsbar
1 Message
4 months ago
The same thing has just happened to my base station.
I have managed to get the keypad connected again by removing the batteries but now all devices have been removed, save for the two cameras.
This is very poor and now customer services unavailable until tomorrow morning.
Do I have to manually add all of the devices again?
Is the base station faulty?
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superlinman
1 Message
2 months ago
UGH...... This just happened to me. All my settings and configuration are gone. POOF! All gone. It is now asking me to set up a new base station. WTH? Very annoying very annoying. Disappointing indeed! Am I to expect this now going forward?
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