6 Messages
Base Station Lost all Device Settings
Set the alarm to HOME mode and went to sleep then in the morning was unable to disarm it. Keypads indicated Connecting to Base Station but they never connected, key fobs had no response and the base station light still indicated armed. APP indicated no Wi-Fi connection so I could not disarm that way either. Unplugged power from the base station and the armed light turned off.
Called customer support got tired of holding. Unable to find a similar occurrence on the help page so I removed a battery from the keypads to get them to connect and had to set up all sensor devices again including the camera.
I am thinking this is a faulty base station to lose all device settings. We had no power outage and even if so, it should have keep the device settings. This is disappointing to set the alarm and then it lose all devices. Now I regret updating my wired/wireless GE alarm system.
Any suggestions?
Called customer support got tired of holding. Unable to find a similar occurrence on the help page so I removed a battery from the keypads to get them to connect and had to set up all sensor devices again including the camera.
I am thinking this is a faulty base station to lose all device settings. We had no power outage and even if so, it should have keep the device settings. This is disappointing to set the alarm and then it lose all devices. Now I regret updating my wired/wireless GE alarm system.
Any suggestions?
captain11
Captain
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5.4K Messages
2 years ago
Suggest using a google site search to look for it, or, call SS, get on hold and wait it out. Good luck.
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davey_d
Community Admin
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4.8K Messages
2 years ago
I took a peek at your account and I'm happy to see we're already sending you a replacement!
- Johnny M.
SimpliSafe Home Security
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wilsoda
6 Messages
2 years ago
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davey_d
Community Admin
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4.8K Messages
2 years ago
That shouldn't even be possible! Unless somehow those signals are getting severely delayed, and those arm events are actually from an earlier time.
From your account I see your replacement might have finally arrived. Were you able to get it set up?
- Johnny M.
SimpliSafe Home Security
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wilsoda
6 Messages
2 years ago
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awsbar
1 Message
11 months ago
The same thing has just happened to my base station.
I have managed to get the keypad connected again by removing the batteries but now all devices have been removed, save for the two cameras.
This is very poor and now customer services unavailable until tomorrow morning.
Do I have to manually add all of the devices again?
Is the base station faulty?
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superlinman
1 Message
9 months ago
UGH...... This just happened to me. All my settings and configuration are gone. POOF! All gone. It is now asking me to set up a new base station. WTH? Very annoying very annoying. Disappointing indeed! Am I to expect this now going forward?
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