@wilsoda I remember reading a similiar topic in another thread but, unfortunately, cannot remember where to find it in the forums.
Suggest using a google site search to look for it, or, call SS, get on hold and wait it out. Good luck.
Talked to SS support on Monday and they are sending a new base station. As of Friday have not received it. Weird thing now is I got 2 notifications from the APP that the alarm was set to HOME. This thing is really flakey.
Hi Johnny - sorry to hijack, but is there a fix coming for the commonly reported issue of being unable to manually lock the door from the inside after having just unlocked it using the exterior number pad? This is a safety issue and extremely frustrating. It appears that the only thing SimpliSafe has offered is to send a new lock, but the problem persists.
Received a replacement Base Station on Saturday and all is good so far. Also received another Base Station on Tuesday since the first one got lost. SS emailed USPS shipping labels and returned both units today.
UGH...... This just happened to me. All my settings and configuration are gone. POOF! All gone. It is now asking me to set up a new base station. WTH? Very annoying very annoying. Disappointing indeed! Am I to expect this now going forward?
New to the Community? Get started by reading our Welcome Post.
captain11
Captain
•
5.1K Messages
2 years ago
Suggest using a google site search to look for it, or, call SS, get on hold and wait it out. Good luck.
0
0
davey_d
Community Admin
•
4.3K Messages
2 years ago
I took a peek at your account and I'm happy to see we're already sending you a replacement!
- Johnny M.
SimpliSafe Home Security
0
0
wilsoda
6 Messages
2 years ago
0
0
davey_d
Community Admin
•
4.3K Messages
2 years ago
That shouldn't even be possible! Unless somehow those signals are getting severely delayed, and those arm events are actually from an earlier time.
From your account I see your replacement might have finally arrived. Were you able to get it set up?
- Johnny M.
SimpliSafe Home Security
1
0
wilsoda
6 Messages
2 years ago
0
0
awsbar
1 Message
4 months ago
The same thing has just happened to my base station.
I have managed to get the keypad connected again by removing the batteries but now all devices have been removed, save for the two cameras.
This is very poor and now customer services unavailable until tomorrow morning.
Do I have to manually add all of the devices again?
Is the base station faulty?
0
0
superlinman
1 Message
2 months ago
UGH...... This just happened to me. All my settings and configuration are gone. POOF! All gone. It is now asking me to set up a new base station. WTH? Very annoying very annoying. Disappointing indeed! Am I to expect this now going forward?
0
0