I see that you have already reached out to our Support team regarding this issue and they are sending you a new Keypad. If you continue to experience this issue even with your new Keypad, please let us know and we can continue to troubleshoot your system here in the Community.
ckelle
10 Messages
4 months ago
Have reset system. Replaced keypad battery. Installed different keypad. No luck
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emily_s
Community Admin
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3.3K Messages
4 months ago
Hi @ckelle,
I see that you have already reached out to our Support team regarding this issue and they are sending you a new Keypad. If you continue to experience this issue even with your new Keypad, please let us know and we can continue to troubleshoot your system here in the Community.
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