‎Update installed and Key Pad Stopped Working | SimpliSafe Help Center

Wednesday, June 30th, 2021 4:41 PM

Update installed and Key Pad Stopped Working

Community Admin


4.3K Messages

2 years ago

Hi rcates53,

So sorry about the hold times!

It sounds to me like something went wrong with the Keypad portion of the update, though the Base Station seems to have been updated just fine.
One last thing we can try, if you haven't already, is to just leave one battery out of the Keypad for 15 minutes or so. Then put the battery back. The Keypad might revive then.

But if that doesn't work, or if it gets stuck trying to boot up, we might need to replace the unit entirely, under warranty.

- Johnny M.
SimpliSafe Home Security
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