‎Base not working after 4G module install | SimpliSafe Support Home
 
jmarchiando's profile

Friday, April 22nd, 2022 8:50 PM

Base not working after 4G module install

I have just competed the install of the new 4G card and my base station has a solid white light ring.  The keypads all say that they're out of range, so makes me think that the system isn't working correctly.  I have Wifi as well and did the system and keypad updates prior to installing the card.  Is my base now dead?  I did try to remove the batteries, but that didn't change the situation.

3 Messages

2 years ago

I should say that there's a white ring when plugged into power.  Red flashing when not plugged in.

Community Admin

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5.5K Messages

2 years ago

Hi @jmarchiando ,

The solid white ring means that your Base Station somehow got reset back into Setup Mode. I replied to one of your comments as well, but I strongly recommend giving us a call at 800-548-9508 so we can send a replacement.

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