SimpliSafe Review: Concerning Price Hikes and Outsourcing Choices

SimpliSafe has recently raised prices for its monitoring services while shifting much of its customer support to the Philippines—a choice that’s been disappointing to many loyal customers who value secure, dependable, American-based service. For a company that promotes itself as a trustworthy U.S. security provider, this move feels misaligned with customer expectations.

The price increase alone has been difficult for many to accept. However, combining higher fees with outsourced customer support leaves a bitter aftertaste. With overseas representatives often less familiar with U.S.-specific needs, SimpliSafe risks eroding the trust that’s foundational in the security industry. Moreover, when sensitive data, crucial to home security, is managed offshore, privacy concerns understandably grow.

This shift to increased costs with less personalized support may prompt some to reconsider their loyalty. Security companies operate in a field where reliability and trust are everything. Customers want confidence that their safety and privacy are overseen by well-trained, local teams—not by distant representatives who may lack essential insight into their concerns.

As a long-term subscriber, I find these recent choices disappointing, and they make me consider alternatives that prioritize robust security and dedicated U.S.-based support. That said, the manager I spoke with was understanding and committed to taking this feedback seriously, which I hope leads to positive changes.