‎SimpliSafe Review: Concerning Price Hikes and Outsourcing Choices | SimpliSafe Support Home
 
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Thursday, October 31st, 2024 8:17 PM

SimpliSafe Review: Concerning Price Hikes and Outsourcing Choices

SimpliSafe has recently raised prices for its monitoring services while shifting much of its customer support to the Philippines—a choice that’s been disappointing to many loyal customers who value secure, dependable, American-based service. For a company that promotes itself as a trustworthy U.S. security provider, this move feels misaligned with customer expectations.

The price increase alone has been difficult for many to accept. However, combining higher fees with outsourced customer support leaves a bitter aftertaste. With overseas representatives often less familiar with U.S.-specific needs, SimpliSafe risks eroding the trust that’s foundational in the security industry. Moreover, when sensitive data, crucial to home security, is managed offshore, privacy concerns understandably grow.

This shift to increased costs with less personalized support may prompt some to reconsider their loyalty. Security companies operate in a field where reliability and trust are everything. Customers want confidence that their safety and privacy are overseen by well-trained, local teams—not by distant representatives who may lack essential insight into their concerns.

As a long-term subscriber, I find these recent choices disappointing, and they make me consider alternatives that prioritize robust security and dedicated U.S.-based support. That said, the manager I spoke with was understanding and committed to taking this feedback seriously, which I hope leads to positive changes.

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1 Message

1 month ago

So just because we bought their products, signed up for services and are forced to do autopay, they think they can just keep on raising prices and stealing it from our accounts. This is getting a little ridiculous! I agreed to $24.99 a month, not $31.99 a month. At this rate the products I purchased will end up for sale on Ebay soon. This is price gouging at best!!!

45 Messages

They promised better service, but Simplisafe hasn't responded to any of my requests for a heat detector that triggers an alarm and I'm not the only one asking for this device.  It's a no brainer since they already have the necessary pieces to design and produce one, but it's been over a year and they have been completely tone deaf to legitimate requests based on Fire Department recommendations from many who have asked about it.  Almost as if the whole design team was relocated to the Philippines and put in the hands of indigenous people who don't speak english not electrical engineers.  Mind boggling why they refuse to do it.  It's a natural progression of their system concept and they ignore the need.  Almost as if they've become too successful for their own good and have "not invented here" syndrome.   

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45 Messages

12 days ago

I agree about their raising prices and will be watching intently what Simplisafe does in the next year.  I am not averse to dropping them if I believe their service and support is eroding.  I've been very disappointed with their customer response to fire detection/alarm suggestions since I've repeatedly asked for a heat sensor that would trigger an alarm and all I get is, basically, get dead silence or the usual "we sent it to development."  Yeah where, the Phillipines?   Believe me. if anyone offers a system and monitoring capabilities comparable to their product offerings and a heat detector I'll jump ship faster then the Captain of the Costa Concordia.  Take heed Simplisafe.  This is a warning shot over your bow.  You either listen to your faithful customers or you'll lose them forever. 

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1 Message

7 days ago

I've used this service for almost a decade now...I've just about had enough as it has gone downhill gradually over the years. Seems like all good things go to hell in a hand-basket way too soon.

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