‎How Do I Cancel my Monitoring? | SimpliSafe Support Home
 
docparker99's profile

1 Message

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10 Points

Saturday, January 27th, 2024 9:42 PM

How Do I Cancel my Monitoring?

Been with SimpliSafe for a while and just never felt secure.  I'm going another way and want to cancel my monitoring.  What is the MOST EFFECTIVE way to get this done in a timely manner?

Official Solution

Community Admin

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5.2K Messages

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70 Points

1 month ago

Hi @docparker99 ,

The easiest way to cancel service is to just give us a call at 1-888-910-1458. Follow the phone prompts to get to the right department, and an agent will just need to verify your Safe Word passcode before canceling your account.

Captain

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5.7K Messages

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110 Points

@davey_d​ Davey, correct me if I am wrong, but per past posts from SS, the requirement is to call into and cancel. I didn't see anywhere that speaking to the high pressure, long hold time to wait "Loyatly" dept was a requirement. Specifically, any Simplisafe customer service rep on a recorded line will do. If that's not the case, someone needs to update the web site.

Captain

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5.7K Messages

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110 Points

1 month ago

@docparker99 As per written posts from SS, you must call, authenticate, and then on their recorded line say cancel. There is no written anything that you even have to speak with their "Loyalty Dept". I suggest being polite but firm with the agent you get, confirming you are on a recorded line, confirming  your identify, saying cancel, confirming they heard you, and then saying thanks and hanging up. If you do get charged (a possibility, just dispute it, done. I call this my "Jersey" routine and it has worked just fine with Sirius Radio, a local Chicago-based newspaper, and other aggressive subscribers. Sorry, no guarantees but just saying how I would handle it. For the record, I feel very secure with SS, in my humble opinion the overall best value and effective solution in the market. Good luck.

(edited)

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