BROKEN PROMISE: $200 gift card for a referral

On Feb 1, 2024, I sent my daughter a referral code to establish SimpliSafe service in her new apartment.  SimpliSafe generated the referral code as part of an offer to receive a $200 gift card, and my daughter started her service 3 days later.  I still have a copy of the actual code that she used.

On April 26, 2024, I called SimpliSafe to check on the status of the $200 gift card, as I had not yet received the giftcard or any updates.  After being transferred multiple times and retelling the story, I was finally told that my referral was successful and that I would receive the gift card in my email inbox in a few weeks.

On May 24, 2024, I called again for an update as I had not received the gift card or any updates.  After being transferred multiple times and retelling the story, my daughter joined the call to verify that she had used the referral code to subscribe.  At that point, I was told (again) that my referral was indeed successful and that I would receive the gifcard in my email inbox in two weeks.

On July 2, 2024, I called again as I had not received the giftcard.  I was told that I would need to make the referral again, complete a form, and if successful, I would receive a giftcard in 45 business days.  I said I should not need to do more work and asked to speak to a supervisor. The supervisor, Wilson, researched the history of both my account and my daughter.  Of course, I have checked my spam file, verified the safeword, my email address, etc.

Wilson verified that I did make a successful referral and that “SimpliSafe will honor our commitments”.  He said an email with the gift card (or maybe a form?) will be emailed to me in 5-7 business days.   

I can’t be the only SimpliSafe customer that has been subjected to this experience. 

SimpliSafe, please keep your word.