Captain
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5.9K Messages
A Survey of Two customers - Yes SS, they noticed
As I have posted many times, over the past 9+ years I have recommended and placed over 2 dozen systems, to family, neighbors, coworkers and, in fact, recommended SS3 over Ring at Costco yesterday when I heard a couple ask an associate what he would recommend. (I always apologize for listening). They eventually did pick Simplisafe after asking the Costco associate and I questions for about 15 minutes, possibly with me being able to answer all of their questions about SS as opposed to the associate's knowldege of Ring. My wife was happily walking away at the start of our interaction to continue shopping.
Why I start with the story above is that in the past several days two friends have called about the outdoor cameras, and their inability to get them from Simplisafe, who is out of stock while seeing them for sale if you buy a new system. I referred both to Best Buy and I know at least one of them did get their unit yesterday. As SS, in this instance, chose bottom line instead of current customer satisfaction, I wanted to make my positon known to SS, and to the couple who bought that SS3 system at Costco yesterday. They said one of the reasons they did choose Simplisafe was that I was still a fan and loyal customer of SS, while acknowledign they were not perfect.
People notice the small things. And remember.
Why I start with the story above is that in the past several days two friends have called about the outdoor cameras, and their inability to get them from Simplisafe, who is out of stock while seeing them for sale if you buy a new system. I referred both to Best Buy and I know at least one of them did get their unit yesterday. As SS, in this instance, chose bottom line instead of current customer satisfaction, I wanted to make my positon known to SS, and to the couple who bought that SS3 system at Costco yesterday. They said one of the reasons they did choose Simplisafe was that I was still a fan and loyal customer of SS, while acknowledign they were not perfect.
People notice the small things. And remember.
davey_d
Community Admin
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5.5K Messages
3 years ago
As always, we sincerely appreciate your efforts in getting even more customers onboard. Are you still keeping count of how many? haha
To add some clarity to the situation (which I may have alluded to previously); SimpliSafe's own warehouses are actually totally out of stock on Outdoor Cameras as of right now. For those unaware, we're running into the same problem that a lot of other tech companies are facing right now - ongoing global supply chain issues. Coupled with an overwhelming response from our existing customers, we've unfortunately run out of available units faster than we can restock.
Yes, it's very possible that some of our retail partners may still have some units available. We just want to temper expectations, because they'll run out of stock eventually. We've got a dedicated team in fulfillment working hard to get these units back in stock on all channels.
In the meantime, you should know that as always, we're making sure to pass on your feedback to our teams.
- Davey D.
Community Development Manager
SimpliSafe Home Security
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keithnwood
2 Messages
3 years ago
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keithnwood
2 Messages
3 years ago
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