Captain
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5.4K Messages
Monitoring Center Process Update
While doing my usual monthly system maintenance (cleaning smoke and Co sensors, inspecting sensor mountings etc) I received two recorded messages from COPS confirming they received my test signals. In the past, I got a live call and asked them to place the entire system on test for one hour. New process means new action on my part, to reach a live associate and then make the request. I don't have an issue with the process as it makes COPS more efficient; what I do have issue with is the usual lack of communication from Simplisafe advising customers of the change.
As I just recommend my 31st system, with my reputation on the line, yes, Simplisafe, I take gaffes like this personally. Get it in gear.
As I just recommend my 31st system, with my reputation on the line, yes, Simplisafe, I take gaffes like this personally. Get it in gear.
coltmaster1
Advocate
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2.8K Messages
3 years ago
Kind of like everything else, you'd think with the advent of the internet and how darned easy it is to put up a notice on your own website.....oh wait, I think they've had that webadmin position open for the last 6 years...
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captain11
Captain
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5.4K Messages
3 years ago
You get a call from COPS and when you pick up, a few seconds later you get a recorded voice your test signal was received, and hit 1 to confirm you got the message or 3 to talk to an agent. Works well but if I knew the process beforehand, I would have hit 3 and told COPS to put my system in test right off the bat.
Have a good weekend.
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coltmaster1
Advocate
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2.8K Messages
3 years ago
We're doing ok, right along with as well as anyone else, lol. Hope you're all doing well and staying safe!
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