1 Message
Unfinished Setup remains on my camera list in mobile app
Hello - I've had issues with my outdoor camera on two separate occasions. As part of troubleshooting on each occasion, Simplisafe Support has asked me to remove the camera and re-add it. Since the camera is defective, I wasn't able to successfully add it back. This has left me with two "Unfinished Setup" cameras on my camera list in the mobile app. As you can see in the attached images, it is a big inconvenience since they are the first cameras to appear in the list. As you can also see, I'm unable to remove them in camera settings since they do not appear there.
The other issue is that Simplisafe Support does not see these "Unfinished Setups" on their end. Some have tried to assist and others don't care to assist me. This is a big frustration.
I've also tried click "Finish Setup" with the replacement camera that I receive, but the setup is unsuccessful. I've only been able to add the replacement cameras when starting a completely new setup by selecting "Add Camera" at the bottom of the camera list. Has anyone else run into this issue? I just need to somehow remove these "Unfinished Setups" from my list.
Any support is appreciated.
Official Solution
davey_d
Community Admin
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5K Messages
1 year ago
Hi @Crispy ,
Sorry about this. At this stage, those Cameras are registered in your Base Station's list, but not yet fully linked to the app. Since we don't actually want to connect them anymore, the next step is to just remove from from the Base Station. You can do that through the Keypad > Menu > Devices > [Your Camera].
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bryantay11
1 Message
1 year ago
I am having the exact same issue. Can nothing be done to remove the device that couldn’t be set up? Not very well thought out app architecture if not.
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mgosimplisafe
1 Message
1 year ago
Has there been any update to this? I am having the same issue. I am having my current outdoor camera replaced by you all since it will not connect to my home's WiFi but I am not not able to remove this set up from the app.
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allisa01
1 Message
1 year ago
Removing the device from the base station list worked for me.
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photobug
28 Messages
1 year ago
While many things are doable from the keypads, they can be hard for some people to read when you are having problems like these - it would be nice if the app or website could do more.
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ssmith80906
1 Message
1 year ago
This seems to be a recurrent problem...I am unable to set up my outdoor camera and I've done the above. On the app, it asks if I want to "connect to this wifi" but when I way yes it immediately comes back to the same page...I tried the insanity rule..."yes, yes, yes" but it never proceeds past that point. Frustration level is rising.
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lance843
Advocate
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902 Messages
1 year ago
If any of this says that after deleting cameras from the app you have to go into keypad and delete them from there as they are part of the system and the base station
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Strawmanburning88
1 Message
7 months ago
This solution works.
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mailweb4557
1 Message
25 days ago
My Samsung S23 Ultra says that this application has a bug! call manufacture.
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