SimpliCam will not connect to my 2.4ghz WiFi

@gregory - i might be incorrect, but i do recall at one time there were issues with long passwords. i know a firmware update was to resolve some of those issues, but did you tell tech support your password is 20+ characters? I'm pretty sure there is/was a limit to password length. Have you tried changing to a short password, see if they connect?
Just a suggestion.

For testing purposes, why don't you temporarily turn your wifi password off? Or, since you have a dual band router, see if you can enable a guest SSID with no password, for testing purposes.

@krj - because that would be too easy...

Open your router console and see if the cameras are out there trying to connect.  Like already said, temporary turn off password and mac filtering.

I'm having a similar issue.  Dual band router, connecting on 2.4 band with a small SSID and short password, tried MAC filtering etc.  When I am able to get the cameras to connect I'm lucky if they stay connected for longer than 24 hours.  I've removed and reinstalled one of the cameras a few times but still getting intermittent connectivity at best.    

Will try the Guest network with no PW soon.  Also, thinking it could be a problem with the router (coming up on 6 years old).  Might be a good time to invest in a smart switch and set up a separate VLAN :D

@Boonies - what type of upload do you have?  I think the last number I remember seeing posted on this site is 1.5 M per camera.

SS - if that search function was a little more current/functional I wouldn't have to rely on my faulty memory for the upload requirements.

When setting up, make sure your SSID is different on 2.4 GHz if you have a dual band router. If router broadcast same SSID for both bands, turn off the 5Ghz band. Also, turn off firewall while setting up.

Another thing, some wifi routers only allow 10 connections, which won't allow extra connection past 10, or you may connect then get kicked off later. My Simplicam does not show up in connected devices list in router, even though it is connected.

After camera is set up and you get video in the app, you can turn your firewall and 5Ghz back on, and turn SSID off, if you wish.

Dear user(s),

While Simplisafe states that SimpliCam's are not compatible with 5Ghz, it should be noted that they are not compatible with all channels on 2.4Ghz, at least, not all the time. Your issue may greatly depend on what channel your Wifi Singal is broadcasting. Most wireless routers will typically broadcast channels 1, 6 and 11, as these channels will not bleed onto another.

However, if your SSID is broadcasting on any other channel, one where SNR is less than ideal, your SimpliCam will not connect.

Fix = Ensure your Wireless Router is broadcasting SSID on Channels 1, 6, or 11.

Best regards,
DT

Channel 11 is what fixed it for me, thanks for your help!

For others who may be frustrated, here's my story....

Just got a new SS system a few days ago and it came with a camera.  Overall system set up was pretty easy, including getting the camera CONNECTED but I couldn't get it to stream video.  Using the app on my phone, I would access the camera which was classified as "connected" in green, and the camera itself had a solid blue light.  When I'd touch "Watch Live" the camera would start flashing a blue light (as it should) and then after about 5-10 seconds I'd get a error message on screen and the flashing blue light would turn solid again.

I tried this with my phone using data (no WiFi) as well as phone connected to my 2.4 and 5 gHz systems, and no change.  

I began to suspect it was my router blocking the camera transmitting video OUT of the router (which would be required for me to be able to view it).

I started looking through all of the settings on my ASUS RT-AC87U (which I happen to be pretty familiar with and am a heavy user, doing a lot more than just hooking it up and connecting WiFi devices).  I tried eliminating all of the following things, one at a time, and testing afterwards to see if the camera was working....all to no avail.

* turning firewall off
* turning AiProtection off including both "Network Protection" and "Parental Controls"
* VPN server
* on the 2.4 gHz setting screen I even messed around a little bit w/ "Wireless Mode"

Then I read the post above from danny.tellechea and one by one tested channel 1 .... no go, channel 6 .... no go, channel 11 .... and it worked.  I then changed the channel to 8 and 3 just for yuks and the camera wouldn't work, put it back to 11 and all is good.

Hard to believe something this particular would make a difference, but I'm grateful to danny.tellechea for throwing it out there.  After this, I turned all of those asterisk I mentioned above back on, and everything is still working with the SS camera.

Ok here's what i found
Do not scan the label on back of camera
Aim camera lens at spot on phone and wait till it beeps then follow directions by voice

Ii am having issues connecting the simplisafe doorbell to my linksys router dual band, but it will connect to my personal hotspot from my verizon cell phone. Is anyone else having issues connecting to there linksys wifi?

vinny