Outdoor camera connectivity issues

@emily_s​ yes I have done that and get very different results. Despite the fact that my internet speed test adjacent to the "low signal cameras" shows good internet signal, the camera's are showing poor signal strength so obviously the cameras in question are not getting good WIFI signals for some reason. I have two cameras in my back yard, one facing east, the other west. They are both only about 20 feet apart and both fairly close to base station and a WIFI extender. One has a good signal, the other poor with your connection strength tool.  They are outside with no obvious interference. I am sitting near my base station and main internet router in my house and can visibly see the camera outside that has a low signal. The camera with the strong signal is actually further away. This seems completely illogical to me. 

@gsk326​ If some of your cameras are showing a poor signal strength with the Connection Check tool, it may be helpful to set up a 2.4GHz Guest Wi-Fi network and connect only your SimpliSafe devices to it. This will help to improve the cameras' signal.

@emily_s

My wifi system is a EERO mesh system. They are great for everything else in my home. I even have decent internet in my guest house on the property. While I can set up a Guest network, I can only limit to 2.4 GHz for 10 minutes to do the camera set up, but then the network will go back to both 2.4 GHz and 5 GHz. 

I have done a lot of reading and this seems to be a major problem with Simplisafe cameras in general. I wish Simplisafe would just fix this issue.

I am thinking of trying to add additional extenders, but I am afraid that may degrade my overall EERO Wifi mesh network

@gsk326 another point may do the trick.  I have a Google WIFI, had 3 points, added a 4th and things went downhill.  Called Google support, suggested I do a factory reset on all of the points and have them next to each other in one foom when I reset. All reconnected, and then I moved them to their permanent locations, with one point in the master bedroom approximately half way between my two outdoor cameras, one in the front and one in the back. Result: Perfecto, both work fine and very quickly.

@emily_s​ I am still struggling with this problem. I spoke to an simplisafe agent on the phone and they sent me a tp-link extender that simplisafe recommends. It uses a "one mesh" system.

I contacted EERO and this is incompatible with their system so I am back to square one. 

Some of my outdoor cameras go "off line" even with fair signals. When I look at the "off line" camera with the app, it does let me see the back yard so it is "working" to some degree.  

It seems my only choice is to purchase another EERO extender and see if that helps.  Their devices tend to be pricey and I do not want to keep wasting money if the problem is really with Simplisafe and the 2.4 GHz requirements. Can you escalate my issue and have someone from Simplisafe get back to me?

Also, is there a way that I can track these support messages?  I do not get any notification when someone responds.

Thank you.

@dlpsr​ thank you for the detailed response. The cameras continue to work "this week".  I do not understand why "this week" is different. I have been fighting this problem for months now.  My housecleaners moved my base station yesterday to a "bad spot" by accident and the cameras are still working. Of course, now that the cameras are working my front door and garage camera batteries are depleting fairly quickly. I still have sensor problems that I have detailed on another post. 

I should be happy that at least my cameras are working, but from my experience, "next week" my camera problems could return.

GSK