3 Messages
SimpliCam losing connection
The first week that I purchased my SimpliCam everything seemed to work great and the past 1-2 weeks most of the time when motion is detected the camera works about 3-5 seconds and loses connection. I am concerned that I am not capturing what is truly going on inside of my home when I am away and when I'm really going to need to depend on it that it will not capture what I need it to capture.
coltmaster1
2.8K Messages
6 years ago
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brandico
12 Messages
6 years ago
I'm really frustrated. I increased my internet speed at SS recommendation and am paying quite a bit a month, but continue to have this issue. This issue means that I can't use my indoor camera at all because it will cause me to lose my doorbell camera. Every interaction with SS support is them telling me I need to confirm I am logged into the correct account (really?!), resetting the camera (temporary fix!), or offering to send a new doorbell that I am not sure I need. I have another thread with additional details and several emails to support if someone from SS happens to read this and wants more details.
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bankersalgo
1 Message
6 years ago
I can say this as a back end engineer working for a tech company doing very similar things on the Google Cloud.
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love1999
1 Message
6 years ago
I bought 2 doorbell camera systems for my aging parents and in-laws and both systems have the same issue of not being able to view but 10-15 seconds of recorded video before it cuts out to "lost connection". I am tired of not being able to give my family answers and I am about ready to replace these systems. Please provide a resolution!
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ack0605
16 Messages
6 years ago
My motion sensor recordings are all less than 10 seconds then Lost Connection. Yet I can watch live all day long and never lose my connection. If I try to Record the live session I get a Camera Disconnect around 10 seconds later.
The problem is on the SS side, not our bandwidth.
Ack0605
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mikewyrostek
3 Messages
6 years ago
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amaxis
1 Message
6 years ago
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sunny_c
272 Messages
6 years ago
Thank you for your feedback about our cameras. We've let our engineers know about your experiences and they are looking into this. We will update when we have more information.
Lee
SimpliSafe Home Security
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casa_coyote_369
2 Messages
6 years ago
I am also having similar problems with my camera losing connection. It goes to a red light and I have to reinstall...after a day. The longest that it worked was when I first installed the camera. Like others I love the system but the camera has not been reliable. From all the comments and frustration, and input from others much smarter than I, there must be an issue for SimpliSafe to troubleshoot and resolve. Please advise.
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cptownsend74
1 Message
6 years ago
Contacted support and at first they said was my WiFi wasn't good enough....
which is gig speed. Then they came back with the WiFi is too weak.... 32 mbps test results 10 feet beyond the doorbell.
Then they said that I was trying to use 5ghz.... I don't have that.
So pretty much a crappy doorbell camera and they refuse to back up their product.
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cschulte
4 Messages
6 years ago
After upgrading my router to an Orbi, upgrading my bandwidth, replacing the doorbell, resetting the doorbell and enabling port forwarding with no success, I finally found my culprit.
I had to remove a Polk Sound bar with remote sub from my home theater and now the camera works perfectly.
Side note, my doorbell only works when connected directly to Orbi router base station. It loses connection when connected through a satellite.
Good luck
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whoaru99
1.3K Messages
6 years ago
BTW, two of my SS cams got stuck on solid yellow yesterday. There was a very slight power fluctuation, house lights flickered a couple times, just before I noticed them yellow. Not sure if it was that or something else (left them for about an hour just in case it was an update going on). But, finally I unplugged them for about 10 seconds or so and they went back to normal function when powered up again.
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keith_175211761
2 Messages
6 years ago
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keith_175211761
2 Messages
6 years ago
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samspano4
13 Messages
6 years ago
Seem like every ten days my SS cam camera get disconnected from my WiFi. I reboot my router and it instantly reconnects. This is the only device that does this on my WiFi so there definitely issues here with SS cam camera...knock knock knock SimpliSafe this threads over year old please stop the disappointment.
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