14 Messages
Simisafe is unreliable
-cameras cut out (recently had a theft and camera didn't record) Simplisafe claims their cameras are "Steadfast & reliable" "Built to work in any environment. That way you don't have to worry about your security feed cutting out when you need it most.Stable Wi-Fi coverage"
2 Wi-Fi antennas provide a strong connection to your router — no matter where your camera is." I work in tech and tested the bandwidth of my router and extenders. All tested 100%, yet cameras and recordings consistently cut out. False advertising!!
-simplisafe claims motions pick up unique human signature, will not get false alarms from pets, NOT TRUE, I get false alarms from my cat all the time.
-camera solar panels don't work, not keeping camera charged, I still have ro manually charge the battery, panel is getting 4+ hours of direct sunlight as recommended.
-customer service and technical support is terrible. They are not properly trained. They transfered me multiple times and are ill prepared to address issues. After 4 calls and over 2 hours speaking with various tech and cust service reps they were unable to address my camera and motion sensor issues.
When I asked to speak with a manager I was told none were available. I let them know I had a theft. They apparently escalated my case, over a week ago but have not heard back. TERRIBLE!!
-unable to set notification schedules like all other products on the market. You should be able to control when you receive event notification
-doorbell is low tech. Unable to change ring tones on the simlisafe base. When someone rings the doorbell you should be able.to set a chime on your mobile device as well, as RING, and other video doorbells offer. All it sends is a basic notification, which doesn't draw your attention..
Simplisafe needs to step up their game.
davey_d
Community Admin
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5.6K Messages
3 years ago
Hi gaflaxm,
I'm really sorry to hear about your experience. It sounds like you've got a few major concerns that we should address, not least of which that break-in situation. I'll be requesting a call from a specialist who will take care of you.
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gaflaxm
14 Messages
3 years ago
I've been waiting over a week for an escalation specialist to call me back. While I was speaking with them.last week she said they had to evacuate the building and then I never heard back. She also promised to send.me a replacement outdoor camera, I never received that. Customer service is nonexistent
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CACarpenter
41 Messages
3 years ago
Plus they suck for requiring a subscription plan.... just because you simply want to interface your SimpliSafe hub to Amazon
It can be "Simpli" if your willing to pay money year over year...that ALL other smart devices provide for FREE
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Donniewithers
1 Message
3 years ago
I’ve had a very similar experience. Cameras constant disconnect then in the timeline you see “automatic test signal received” bs. Both cameras didn’t pick up an attempted burglary at my house. Pointless POS if you ask me. Absolutely zero faith in this system.
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hanhuijun
4 Messages
3 years ago
I have the exact same experience. Streaming is fine most of the time, except when 2 or 3 cameras decide they are not connected anymore and then randomly start working again hours later. Nearly all my recorded videos have issues with playback from the web and mobile apps, which in my case meant no video of package thieves, etc. Simplisafe is simply unreliable. I would never recommend this system to anyone in this condition.
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s13n
35 Messages
2 years ago
I've consistently had similar problems, especially with my front door bell. Initially I thought it was my doorbell transformer but after replacing that it is still having issues. And many times after catching an incomplete or missing video situation I've been able to live stream with no issues at all.
I fail to understand why the doorbell does not have built in storage and all video is copied there as well as streaming to SS HQ servers. That way even if there is a temporary loss of network video can be recovered later.
I really hope there is a new version of the doorbell coming out soon as it is beyond irritating at this time. As soon as I start having to integrate devices from a different system like Ring my reasons to stay with SimpliSafe start to diminish and I don't want to do that but eventually will have to.
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almorris
4 Messages
2 years ago
Yeah. You guys should give it up. You sell a "monitoring" system, not an "alarm" system. It's a good enough toy if you want to check on your bird feeder or something but if anybody out there considering this has anything valuable to protect this is not for you.
Last week my outdoor camera was stolen from it's mount. I figured at least I should have a decent video of the punk that swiped it, right? NO! All of the videos are stored ON THE CAMERA!! Even older videos I'd saved of previous trespassers were gone. There is NO 'cloud' storage! Now that is a horrible, horrible, design flaw if you ask me.
Forget about customer service as well. I've had to deal with so many issues that at this point I know more than they do. It's obvious there are just reciting the same help screens you have already looked at and tried with no luck.
I'm shopping for a real alarm service now. When I get that installed I'm taking a sledge hammer to this SS junk.
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almorris
4 Messages
2 years ago
I might also mention that it took about an hour and several layers of "support" to tell me I was out of luck. I don't think they even know there is no cloud storage. They kept telling me to "check my timeline". Yeah, no kidding. Where do you think I'd be looking?
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Angus
15 Messages
4 months ago
Our outdoor cameras have never been reliable . . . literally years of "removing" and reinstalling (adding). We've probably done 10 resets; at least half dozen factory resets. No improvement. WiFi signal is good. We added SimpliSafe's recommended WiFi signal extender. No joy. There is absolutely no incentive to subscribe to camera monitoring if the cameras are totally unreliable. Now we're going to replace the cameras with new ones. Please stand by . . .
Hopefully this will resolve the issues. Is there anything more frustrating than seemingly never-ending troubleshooting of tech devices? Today was over 2 hours, without a fix.
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