Simisafe is unreliable
-cameras cut out (recently had a theft and camera didn't record) Simplisafe claims their cameras are "Steadfast & reliable" "Built to work in any environment. That way you don't have to worry about your security feed cutting out when you need it most.Stable Wi-Fi coverage"
2 Wi-Fi antennas provide a strong connection to your router — no matter where your camera is." I work in tech and tested the bandwidth of my router and extenders. All tested 100%, yet cameras and recordings consistently cut out. False advertising!!
-simplisafe claims motions pick up unique human signature, will not get false alarms from pets, NOT TRUE, I get false alarms from my cat all the time.
-camera solar panels don't work, not keeping camera charged, I still have ro manually charge the battery, panel is getting 4+ hours of direct sunlight as recommended.
-customer service and technical support is terrible. They are not properly trained. They transfered me multiple times and are ill prepared to address issues. After 4 calls and over 2 hours speaking with various tech and cust service reps they were unable to address my camera and motion sensor issues.
When I asked to speak with a manager I was told none were available. I let them know I had a theft. They apparently escalated my case, over a week ago but have not heard back. TERRIBLE!!
-unable to set notification schedules like all other products on the market. You should be able to control when you receive event notification
-doorbell is low tech. Unable to change ring tones on the simlisafe base. When someone rings the doorbell you should be able.to set a chime on your mobile device as well, as RING, and other video doorbells offer. All it sends is a basic notification, which doesn't draw your attention..
Simplisafe needs to step up their game.