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imlovedmore's profile
imlovedmore

1 Message

Tuesday, October 24th, 2023 8:31 PM

Terrible Service

I totally get it. I wasn't getting notifications on any of my devices 5 hours later after dealing with incompetent people I finally gave my notifications back accept the doorbell cam. Money of these foreigners they hire no anything, they simply repeat themselves over & over again. Even the supervisors. After t hours I am exhausted. Simplysafe should hire qualify people not just hire people in another country for cheap labor that don't have a  clue to the problem. I have never like this system since I had it, but after sending a couple thousand on the equipment and monthly fees I am stuck with a lemon system. 

Post

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Updated 

11 months ago

26

1

emily_s

Community Admin

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3.3K Messages

11 months ago

Hi @imlovedmore, 

I'm really sorry to hear about your experience, and I will forward your feedback to our Customer Service leadership team so we can improve our process. 

I can help you with any system issues or questions here in the Community. If you still aren't receiving push notifications for your Video Doorbell Pro, I would reset the device by taking the following steps:

  1. Remove the Video Doorbell from its charging plate by unscrewing the screw at the bottom of the doorbell and lifting it up and off the plate.
  2. Press and hold the large button on the back of the doorbell for 30 seconds, and then release it.
  3. Place the doorbell back on its charging plate. After it is back on the plate, there will be a yellow light as the doorbell boots back up.
  4. Once the doorbell's light starts to flash white, it will prompt you to set it back up on your account.

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