Hey all,

Creating this post for visibility, as recommended by a SimpliSafe support engineer.

I purchased a couple of the new-generation outdoor cameras during the Black Friday sale.

Setup Conditions

Setup completed without issues.
Front yard and backyard outdoor cameras were configured identically.
I noticed the Outdoor Camera Siren on/off setting during setup. I explicitly turned this OFF on both cameras because I don’t want a false alarm waking up the neighborhood, especially if we’re not home.
Cameras worked perfectly until last night during their first alarm incident.

Incident Description

Last night, an indoor motion sensor was accidentally triggered when someone went to the bathroom.

I saw the alarm countdown, grabbed my phone, and attempted to disable the system. I missed it by about two seconds, so the alarm briefly triggered. I disabled the alarm almost immediately.

Despite this:

The front yard outdoor camera siren began blaring at full volume at ~2:00 AM.
The backyard outdoor camera did NOT trigger its siren.

Timeline of Events

Indoor motion sensor triggered the alarm countdown.
Alarm triggered.
A few seconds later, the alarm was disabled — base station and indoor sirens stopped.
Front yard outdoor camera siren continued to sound.
- Tried disabling via the SimpliSafe app.
- Tried disabling via remotes.
- Siren continued regardless.
Checked camera settings:
- Siren setting was confirmed OFF.
- Toggled it ON → OFF to force a refresh.
- Siren continued.
At this point, I had to go outside, climb a ladder and physically remove the camera from the wall and pull the battery, as I didn't know if it would continue indefinitely.
About 30 seconds later, the siren hit its timeout and stopped.

Additional Notes

Wi-Fi and base station connectivity were solid.
All video recordings from that camera worked perfectly during the incident.
Signal strength to the base station was strong.

Identified Issues

The outdoor camera did not honor its siren OFF setting.
The outdoor camera did not honor the system being disarmed.

Support Call Summary

I contacted SimpliSafe support and worked with a very solid engineer.

He reviewed all settings and confirmed everything was configured correctly.
We intentionally triggered another alarm during testing.
The same issue occurred: the outdoor camera siren activated when it should not have and would not shut off.
He confirmed he had never seen this behavior when signal strength was strong, which it was in my case.
He confirmed logs are automatically sent to SimpliSafe servers for developer review.

Given the severity of the issue (a siren potentially blaring for minutes at 3:00 AM while no one is home), I asked whether logs should be reviewed before resetting. Ultimately, a factory reset was recommended.

Resolution

Performed a factory reset.
Retested the system.
Issue did not reproduce after reset.

Thanks all

Setupacamera

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