‎Screw and washer on doorbell camera | SimpliSafe Support Home
 
MarybethC's profile

Tuesday, July 18th, 2023 6:51 PM

Screw and washer on doorbell camera

Hello,

I’m in the process of installing the doorbell camera.  My issue is the one screw that wraps around the wire fell off.  I loosened it too much.  I can’t get the washer off the screw so I can put it under the lip of the mounting bracket.  Does the washer come off?  If not, how can I rectify the situation?  I googled the issue with no results.  I called the help line and was told to watch a video in the help section of the website.  Again, no help. Has anyone had this issue and able to resolve it?  Any help would be appreciated.  FYI - holding with a pair of pliers didn’t work either.

Community Admin

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2.4K Messages

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10 Points

8 months ago

Hi @MarybethC, 

Just so I have this right, one of the terminal screws from the Video Doorbell's mounting bracket fell out? I would try to screw it back into the mounting bracket. The washer should stay on the terminal screw, as the doorbell's wires should be placed behind it.

3 Messages

Thank you for stating the situation much clearer than I could.  Unfortunately, I am unable to put the screw back since there is a lip the washer goes under.  So my guess when assembled the washer then the screw was installed.  However I can’t get it back on (under the lip) with the washer on and the screw isn’t long enough to make the connection over the lip.  See attached pic.  Thanks!

Community Admin

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2.4K Messages

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10 Points

@MarybethC​ Thank you so much for that image, it makes it much easier for me to visualize potential next steps! Since there is that lip over where the washer goes, and the washer and screw cannot be separated, it makes it a little tough to try to get both pieces back in. I would recommend a replacement Video Doorbell - our Support team can get that shipped out to you.

3 Messages

8 months ago

See attached 
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