‎Pulling old footage interruptions - bug found? | SimpliSafe Support Home
 
kylem's profile

Thursday, March 3rd, 2022 9:47 PM

Pulling old footage interruptions - bug found?

When attempting to look back on older footage under the timeline, it will auto revert back from the date I selected to the "most recent" if anyone triggers a new camera motion alert. Makes pulling footage not only annoying but tedious as it doesn't stay on the date I'm searching for.

Community Admin

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5.5K Messages

2 years ago

Hi Kylem,

We'd like to look into this. Would you mind letting us know more about your setup?

  • Your device model
  • Operating system version
  • SimpliSafe app version

This info can help us replicate the issue for our devs to resolve.

4 Messages

2 years ago

Device Model: SSBS3
OS Version: baspad = 2.5.2 and keypads are 2.5.0

I didn't use the SimpliSafe phone app, but rather the web app.

Community Admin

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5.5K Messages

@kylem​ ah, good to know.

But apologies, I mean the operating system and device that you're using to view, i.e. your phone. Or in this case, it sounds like you're on a computer.

Since you're on the webapp, it would be useful to know your browser and its version too!

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