‎Outdoor Camera won’t reset or re-connect | SimpliSafe Help Center
 
rlarue's profile

Sunday, October 9th, 2022 4:11 AM

Outdoor Camera won’t reset or re-connect

​My outdoor camera battery drained, even though it was hooked up to solar. After fully recharging the battery, it would not reconnect. I removed the camera and tried to add it back, but instead of chiming and blinking white it goes right to flashing a blue light and would not connect with the base station. Holding the back button does not result in a reset. The light simply stays flashing blue. How else can I reset this thing? ​

1 Message

6 months ago

mine is doing the same have you received a answer on this yet 

2 Messages

@mcgeebartjr​ After talking with customer service they have decided to send a replacement camera.

1 Message

This has happened to me three times over the course of a year. Now my device is out of warranty and I'm stuck with another bricked camera.

Community Admin

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4.3K Messages

@chad_j​ that shouldn't mean you're out of options. Have you already been working with our Support team? We can put you in touch with a specialist who can help.

Advocate

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750 Messages

@chad_j​ if you have the interactive plan you have a lifetime warranty on all devices including cameras 

Community Admin

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4.3K Messages

6 months ago

Hi @rlarue ,

Sounds like a firmware or programming issue that froze the camera and prevents it from rebooting. I agree with the solution of replacing the camera. @mcgeebartjr , our Support team can help with that.

4 months ago

I have the same problem of camera blinking blue and will not reset or communicate.  Would be nice to have a posted response or a video about what to do.

Community Admin

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218 Messages

Hello @drkkirkpatrick​,

Based on those symptoms it would be best for you to reach out to our support team. You can connect with them via chat (bottom right corner of this page) or by phone with the contact details here

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