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ggcamp1's profile

Wednesday, May 4th, 2022 1:26 PM

Keypad lights cycling

setting up new system.with 4G<. After I downloaded updates my keypad will only cycle thru Off, Home and Away.  The key pad will not respond to anything I do.  I have removed a battery and it still cycles through those three .

Official Solution

Community Admin

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5.6K Messages

2 years ago

Hi @ggcamp1 ,

So sorry to hear about this. So from what I understand, you just went through a firmware update, and now your Keypad is acting up.

If you try to access your system through the SimpliSafe app on your phone, are you still able? While on the dashboard, you can swipe down on the screen to refresh, which will check the current status of your system.

Right now, I want to determine if it's just your Keypad having trouble, or if there's more.

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1 Message

1 year ago

I have the same problem, I even tried to Uninstaller the keypad but it won't allow me to reinstall. Per my app on the tablet it is only the keypad 

(edited)

Community Admin

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3.1K Messages

Hi @Patrick08332​, 

I'm sorry to hear that you're experiencing this issue. You noted that the SimpliSafe app on your tablet communicates with your system, so it appears that this is just an issue with the Keypad. Have you tried removing the batteries from your Keypad and then putting them back in? This would restart your Keypad and refresh its connection to the Base Station.

1 Message

I just had a firmware update and now my keypad is doing the cycling threw off home away, removed batteries replaced batteries still cycling though off home away. 

Community Admin

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3.1K Messages

@kimphillips​ If you haven't already, I would recommend deleting and reinstalling the Keypad to your system. 

You can remove the Keypad in the SimpliSafe mobile app by going to My System > Device Settings > Keypads > X Remove Device. You can then reinstall it in the mobile app by clicking the plus sign icon on the top right corner of the Device Settings page and following the on-screen prompts.

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