4 Messages
Outdoor Camera Won’t Launch or Reset
- 4 Outdoor Cameras
- 2 recently say can’t connect
- WiFi is strong
- Battery Fully charged
- Called Support: Deleted camera, pulled battery, tried reinstalling, no chime, LED white then turns blue - not flashing white. Tried holding reset 30/60/60+ seconds. Camera won’t reset, no chime when reinstalling battery. Tried different battery.
- 1st camera that went bad was replaced by SimpliSafe
- 2nd camera just went bad
- Had a 3rd camera out of my 4 do the same thing but was able to pull the battery do the reset get the chime and reinstall.
- Concerned that 3 out of 4 outdoor cameras had this issue and two appear to be permanently out of service.
Anyone else have this issue?
Solution?
davey_d
Community Admin
•
5.4K Messages
2 years ago
Hi @rowanjr744 ,
So from what I understand, you're having connection issues with three out of your four Outdoor Cameras. You attempted a firmware reset on all three, and two seem to be unable to reset. And the third was able to reset. Is that third one now able to connect again?
Also, when performing the reset, are you taking the batteries out during the procedure? It's very important that you leave the battery in while the unit is rebooting, because what it's doing is clearing out its memory and starting fresh - and cutting the power may cause issues.
You also mention that you had been working with a Support agent during this troubleshooting. Did they escalate your case? If not, let me know. I can request a call to continue troubleshooting.
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rowanjr744
4 Messages
2 years ago
I worked through all the steps with SimpliSafe support for the first two cameras and did the procedures on my own for the third camera which I was able to get a chime when reinstalling the battery and get back running.
I did have the battery in when pressing the reset button as instructed and tried various batteries and methods, battery out for a long period then tried restarting. No luck. Called Thursday and support is replacing my second camera too.
concerned with this issue.
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jacky50
1 Message
2 years ago
my outdoor cam with not launch - Says camera is disconnected from the internet and it is not
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shawnenator
2 Messages
2 years ago
Yes I am currently having this issue with my outdoor camera. Were you able to figure out a solution?
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rowanjr744
4 Messages
2 years ago
I had two cameras replaced by SimpliSafe. A third I was able to take out the battery, let sit and then delete and add back. If you get no chime when the battery is installed, you’ll need a new camera from SimlliSafe. They’ve never gotten back to me Re: root cause.
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sawadiikha
1 Message
1 year ago
I'm having the same issue. We have 4 outdoor cameras, one hasn't been installed. The battery died on one and after recharging it wouldn't reconnect. It gives a single white light flash, then starts blinking blue, as if it's recording. Reset does nothing.
Two others are connected to solar panels so are fully charged, but also disconnected. One of those we took down, removed and replaced the battery, and now it won't come on at all. I will hopefully remove the other one today to see if it's salvageable.
We will probably set up the reserve camera for the time being, but this doesn't make me hopeful that it will last either. All cameras have been installed for about 5 months.
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Robert54
1 Message
1 year ago
The alert for both cameras started coming to my phone several minutes after they noticed motion. Shortly after, they both stopped recording. What's up with that?
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joe_d16aa8
1 Message
6 months ago
Same here. 3rd time.
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victoriyafilippova
1 Message
2 months ago
I am having the same problem right now. Simplisafe CS is unreachable at all
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