2 Messages
Outdoor camera won’t connect to wifi
Following all recommendations but still won’t connect. Connected fine and worked fine for weeks. Both outdoor cameras went offline and won’t reconnect no matter what I do. Close to dumping the whole system for my home and business and buying new one. Not worth the time to sit in the phone to be told to do the same thing that I’ve tried many times. One last chance…….
hernanmoron30
5 Messages
10 months ago
This has been an issue forever and Simplisafe does nothing about it. You need to go into you router/switch and turn off Group Key Interval. This security setting is overkill for a home. What it does is it assigns a new key every certain amount of seconds depending on your settings. Thats why after a reboot of devices, it works for a bit and then gets a new key which causes it to disconnect. I was ready to throw these cameras in the garbage after months of troubleshooting and no help from simplisafe support. Do your research on your equipment as it might not be named Group Key Interval. I have Ubiquiti infrastructure and thats the setting name on my controller. I turned that setting off and never ever had an issue with the cameras again.
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marvinsanchez42788
2 Messages
10 months ago
Hello anyone have any success? I have attempted multiple suggestions from y'all and from tech services...at this point I am about to cancel my subscription for good.
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marvinsanchez42788
2 Messages
10 months ago
Any updates on fixes? This is borderline ridiculous. I have attempted multiple fixes with no success...if I get one more post from tech to attempt to reset camera I am gonna blow lol..Google is looking pretty good right now
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SBAdams
1 Message
10 months ago
Exactly the same problem. Mine actually showed symptoms after the recent firmware update. Thought it was a battery issue, bought new battery and same. Now I see this is a rather common issue with resolution being new camera. Not good.
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lorijg
2 Messages
10 months ago
We have Xfinity and could not connect that outside camera to save our lives. Every other piece of our system connected without incident including our indoor camera. The rebooting the outside camera and reinstalling the camera and cussing didn't help. As soon as I changed our wireless network to WPA2 it connected right away. I had to re-login to our streaming TV but everything else just connected! The base was not affected by the wireless change. And I could still use our inside camera without issue.
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angelopro1
3 Messages
9 months ago
I have exactly the same issue. Customer service put you thru the same useless process, nothing works. They have a problem here that they are not fixing! Tired of wasting my time on these ove4priced cameras. Have installed Wayze cam and they work perfectly at a THIRD the price. Anyone interested in two used not so SimpliSafe cameras
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Pdx
5 Messages
9 months ago
This is so frustrating!!... I’ve read everyone’s suggestions and tried it ALL. Nothing. About to throw this sh*t into the garbage and start a lawsuit.
(edited)
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brochild
2 Messages
9 months ago
Add me to the list of frustrated users
I was exited when I initially setup my outdoor camera successfully during my testing phase
At the time the camera was connected to the 25 feet power cable inside of my garage (testing before installing)
After disconnecting the power cable and attaching the camera to its permanent location, the camera would not re-connect, no matter what
I have tried all known tricks from this thread without success, the camera would be added to the base station, then failed to connect to WiFi
One notable observation:
During the WiFi caonnection process, my home WiFI will be lost (knoked out, as if the router reset)
I can see the Wifi from my computer and other Mobile devices being removed, and a few minutes later woud come back
Seems adding this outdoor camera is a no go for me.
I have 2 indoor cameras and a ring doorbell camera on the same WiFi network without issues.
My conclusion is the outdoor camera has a WiFi bug (Period)
1
0
brochild
2 Messages
9 months ago
Emily
Thanks for your quick response.
I solved my connection issues by moving my existing WiFi extender to the garage.
I was abe to connect to the outdoor camera again.
But still. I cannpt explain why when I used my home WiFi for the camera, the connection is unsuccessful and my home WiFi gets disconnected and eventually re-connect again (as if the router resets the WiFi)
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dfdabney
3 Messages
9 months ago
Having the same issue…already did troubleshooting with simplisafe for over an hour- tried forgetting and reinstalling the camera, changed security settings, deleted the app…nothing works
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0
PaulH
3 Messages
9 months ago
Is anyone at SimpliSafe listening?
Your expensive outdoor cameras are pathetic and shedding a bad light on your fabulous alarm system
SimpliSafe tech people - wake up
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joel06495d
1 Message
8 months ago
Same issues for me with wifi connectivity on Ubiquiti. Upgraded my Ubiquiti firmware a few weeks ago and lost all simplisafe wifi connections: cameras and base station. Have tried everything in this thread. Camera has been replaced by Simplisafe. I even bought a new Ubiquiti AP only to discover that it still doesn't work - then I found this thread. A bit annoying! Have resorted to using another 2.4GHz AP just for Simplisafe. Not great really. Please do register Simplisafe that there is clearly something wrong with how your kit connects to Ubiquiti.
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bmichael123
1 Message
8 months ago
really really sad how this thread goes back over a year and no solution has been found and the same workers are still giving the same bs responses like it’s something on our end because lord have mercy they ever be the ones in the wrong.
1
Pdx
5 Messages
8 months ago
This is 100% not our issue as I have a purchased a new camera, exact same one, and it connects. However, SimpliSafe will not take responsibility at all especially if the camera is slightly over a year old as it’s “out of warranty”. I have the same internet, same camera, same everything. I think they updated firmware but haven’t figured out how to update previously manufactured cameras out there, especially once that haven’t been on for a time.
Can someone please sue them…
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datavortex
3 Messages
8 months ago
Add me to the list of infuriated Ubiquiti network users. I have 3 indoor cameras, which connect to WiFi seemingly when they're in the mood, the doorbell, and 2 outdoor cameras (which are both brand new and installed today). The outdoor camera near by UniFi nanoHD Access Point connects pretty well. The outdoor camera near my UniFi AC Mesh Pro Access Point hasn't ever connected, even though I can watch it try to connect to both the Mesh Pro and a nanoHD upstairs, both providing "Excellent" connectivity per UniFi at -34 dBm.
I've of course done everything above, removing/resetting the cameras, reinstalling the app, trying different networks, yada yada. But the bad outdoor camera simply will not get on the WiFi despite being a few feet from a broadcast antenna literally bigger than my head that runs WiFi 5 (3x3 MIMO) at 22 dBm and 9W. And it's in the same exact spot where I had a Google Nest camera that stayed online continuously for months previously, only dropping off for updates.
Of course I made the cameras their own 2.4 GHz-only network with all the recommended settings:
But the damn thing just won't connect. Starting to feel like I made a mistake switching to these unreliable cameras.
3