Outdoor camera won’t connect to wifi

New Comcast routers do not allow 802.11B which is likely the problem. It's a shame that Simplisafe is still using an old protocol on the cameras

I have been having the same trouble with my camera is not connecting to Wi-Fi, as most of you discussing this in this forum. Here's what I did to fix mine. After reading about someone changing the security to WPA2, I tried that but it didn't work. So I created a separate SSID that was open, requiring no password. This fixed all my cameras, as they connected to this open network with no problem. Once I got them connected, I hid the network so it's not visible to the public. Hope this helps someone else.

This is insane. I am on my second outdoor camer. I have switched my network to WPA2. I've reinstalled the app, I've charged the batteries. I don't have a big house so the camera is very close to the modem. I contacted Xfinity to make sure there was nothing blocking the connection. I removed and then readded my doorbell and indoor cameras and they work fine. 

Reading this thread is disheartening and the CSR don't seem to recognize that this is a major equipment flaw. When you have this many people experiencing the same problem and then have the nerve to say this isn't a common issue, it's frustrating to say the least. 

I'm about to scrap the entire system and switch to Ring or use Xfinity's service. I've been waiting for someone from Simplisafe's engineering and tech support department to call me for over a week. When I called them they said I just have to be patient. I've already mounted the solar panel to my roof and the base for the camera to the siding on my house. Now what? I have to remove them and fill in the holes and send this POS camera back? 

Their outdoor cameras are worthless.  I bought 9 outdoor cameras when we installed this system along with indoor cameras and countless motion and glass sensors.  We have not issues with any connectivity with any device except the outdoor cameras.  They are constantly disconnecting and not recording.  We have literally replaced every camera with new ones since the date of initial installation and they still have the same issue.  SimpleSafe needs to come clean and fix this issue.  It is clear with simple Google searches that their is widespread issues with their outdoor cameras and for them to continue to sell this junk is complete fraud.  I feel a class action law suit coming.......

I had similar/same issues. I would hear the base station find the outdoor camera and say "camera added" , but the screen wouldn't progress in the mobile app. I reset it (hold button for a long time), took the batteries out, restarted the whole thing, and still nothing. It would always say "camera added", but not progress from there. I tried this like 3 times.

I went to the website using my laptop and added the device using desktop browser. It found the outdoor camera and asked me to give it a name. I gave it a name and the process hung / didn't progress, similar to the phone.

I tried it again and selected to skip the naming, and same result.

I then went to the mobile app and under the devices it said I had a device that needed to finish setting up / naming. I finished the process from there and it seems to work so far.

When I say we tried everything, I mean it. The only thing that worked was changing the routers internet protocol from 802.11 ax to 802.11 b/g/n. Once the camera connected we were able to change it back. 

They are well aware of the outside camera issues btw. I had the same issue with mine after coming back from vacation and updating my system. My outdoor camera would not no matter what I did hook back up. I called and the individual told me that they know of the issue and it’s something to do with the update and the Wi-Fi connection with the outdoor camera. They had me send my camera back and sent me a new one I just hooked up yesterday which hooked right up like they are supposed to and like the first one did until the update. They know the problem exists, they are the ones that told me only after I called becomes I got so frustrated trying to get it to connect after charging and updating my system. 

I have had this system for a year and have also literally tried everything here.  How are these things so popular?  I give these a try every 3 months hoping that something had changed and I get nothing.  3-6 hours with support each time.

I also had an outdoor camera that was working great until suddenly it didn’t want to connect to the network anymore.

Judging by this thread, I’m far from the only person to have an issue. And it looks like the only (possible) solution is to run an entirely separate network on 2.4Ghz with WPA2 encryption instead of WPA3…all to get one camera to work, when all my other cameras (interior and doorbell) work just fine on my regular network. How does that make any sense from a design standpoint?! Is there any plan to make an outdoor camera that doesn’t require a comically-precise comedy of errors to work?

So, what I'm gathering is we need to wrap our minds around switching to another monitoring system. Our outdoor camera worked fine for about a year, now it refuses to connect to the wifi. We've followed the troubleshooting steps many times over, to no avail. No, I'm not changing anything on my router. All the other cameras work fine, and the outdoor camera was working fine, until the latest update. Doesn't appear to be any resolution from SimpliSafe in the foreseeable future. Super-frustrating. 

Same issue as everyone else. Outdoor camera simply wont connect to Wifi. All indoor cameras connect just fine. I've done the 'remove and 16s reset' probably like a dozen times now. Tried every other solution suggested in the thread. Nothing works. Absolutely ludicrous situation. Should've never bought this.

@mycoangelo ​ hi, I’ve tried all of the steps you tried and I’m experiencing the same problem. Did you ever find a resolution? Thanks 

I am having the same exact problem except one camera WILL connect and the other two will not. The one that will connect was a replacement camera sent to me. Are the other two cameras bad? I have followed all the trouble shooting steps listed in this thread and on the Reddit forum to no avail. The system with monitoring works great, this second system with no monitoring will not let my cameras connect to WiFi except for the new replacement camera.

Same for me. This is trash. 

Rebooting the base station gets my cameras working, but only for a day or so . Although the funny thing is when I can’t go live the cameras will still detect motion, send a alert and make a recording