‎Outdoor camera spotlight | SimpliSafe Support Home
 
jculpepper73's profile

Wednesday, June 1st, 2022 4:33 AM

Outdoor camera spotlight

Installed 3 outdoor cameras.  All

setup very easily.  I have them set so that when they are triggered at night, the spotlight will come on.  This setting works just fine on 2 of them.  They trigger, light comes on, then goes off.  However on one of the cameras, once triggered, the light comes on and will not go off.  Even if you go into the camera settings and disable spotlight.  I have reset the camera multiple times.  The camera functions fine, otherwise.  Any ideas?  Also, I’ve noticed on one of my other cameras, the version number is 99.99.99.99.  My others aren’t.  

Captain

 • 

5.8K Messages

2 years ago

@jculpepper73 By "reset", do you mean you tried pushing the reset button and scanning the code again? If so, try pulling the battery, wait 20 seconds and then put the battery back in and then try reinstalling. Also, the version number of all 9's isn't right, so you have an issue there too. Distance and a weak signal may also cause issues, so I would call support to troubleshoot with a SimpliSafe agent.

Please post your outcome here if you get a chance.

8 Messages

@captain11​ holding the button down for 16 seconds and re-adding the camera

8 Messages

@captain11​ no QR on the outdoor models.  Camera has full signal and is 8 feet from router. Just very strange why the others show the current software version, and the one does not. Very puzzling

(edited)

Community Admin

 • 

5.3K Messages

2 years ago

@captain11 just a reminder, the Outdoor Cameras don't use the QR method to install. You would add it to your system like a sensor, through the SimpliSafe app. I agree though that a reset and reinstall might help.

@jculpepper73 is that camera with the version 9.99.999... the one that is misbehaving? I've seen that before, and it shouldn't be a problem. The next time it updates, the correct number should display.

8 Messages

@davey_d​ No.. actually the one that is showing 99.99.99.99. Is working perfectly

8 Messages

@davey_d​ also, man, y’all have got to roll out something that will get the live feed off the ground quicker.  Takes forever to wake these cameras up.  It’s not a bandwidth issue.  With 380mb/sec of bandwidth, an alert at 3 am shouldn’t take 45-90sec to wake up and view these cameras.  Indoor cameras are almost instantaneous.  I’m starting to think I should’ve bought indoor cameras for outside.

Community Admin

 • 

5.3K Messages

@jculpepper73 ah, okay. The next thing that could be going on is that there might actually be something within view that the (so-called) problem camera is picking up. As a reminder, in Night Vision mode, the camera relies on infrared, so anything that generates heat (especially in contrast with the rest of the environment) could trigger it. And of course the cameras are designed to keep recording for as long as they detect motion.

Or it could just need a reboot. If you haven't already, I would suggest just power cycling by taking out the battery, leaving it for a couple of seconds, and re-assembling.

As for the time to activate - I'm with you. It's mostly not a bandwidth issue - though a higher latency in the connection might make it worse. The Outdoor Camera goes into a deep sleep to preserve battery life, and it can take a few seconds to wake. Our engineers are well aware of the delay, and are working on improvements in future firmware releases.

(edited)

5 Messages

See comment below. Frustrated over no video due to the slow infrared, just black video when walking up to camera and then once out of camera view the crazy infrared kicks on and all you get is an empty yard. Help soon or these babies are headed back to you.

Captain

 • 

5.8K Messages

2 years ago

Thanks Davey!

5 Messages

2 years ago

My spotlight is hanging up. I have to reset every time it comes on. Does my camera have an issue? Also, not sure why it has one since you have to be within 8ft before it goes off. I thought this might be better since the infrared is so slow to react but it's actually worse....Please update the camera firmware so the camera doesn't not go to deep sleep. What good is long battery life if it can't pickup any activity?

1 Message

1 year ago

My outdoor camera light comes on for only 2 seconds at night when I approach it. Isn't it supposed to stay on until it is not viewing anyone? Is there not a minimum of time it should go on when signaled? And why only sensing 8 ft away?

This is a brand-new camera as of 12/22 and also, I am in self-monitoring mode for now (does that make a difference) Thanks in advance

This comment has been converted into a post

1 Message

I'm having the same issue with one of my outdoor cameras, actually both of them, I really liked how they came on with a bright light for just a few minutes while there was someone there.... Should I just reboot, or remove it and? Or Is there a setting I'm just not saying in the menu?

 Thank you come on

-Ted

[edited]

(edited)

Community Admin

 • 

5.3K Messages

Hi @MediumTed ,

First, just so you know, I edited your message to remove your email address. We advise you not to put any private info in your posts, as this is a public forum!

Regarding your Outdoor Camera, it is indeed designed to stay active as long as it's detecting motion. There's two ways that your camera can do that:

First, through the infrared sensor, which works by detecting a source of heat in contrast with the environment. So outdoors, the distance that it can trigger can vary slightly.

Second, once the camera is awake, AND if you have the People Only option enabled, it analyzes the image itself for any people-shaped objects moving around. If it's not picking you up, the camera's algorithm may just not be "seeing" what it's looking for. Perhaps it would help to move the camera to a lower position, so that it's able to pick up your shape even at closer distances.

3 Messages

My camera is at seven feet and I can be right under it and the light will come on then go right back off.

Community Admin

 • 

2.7K Messages

@jack_corbett​ When the Outdoor Camera stops detecting motion, the spotlight will turn off. So if you are standing right under it but stop moving, the spotlight should turn off. However, if you find that the spotlight turns off while there still is motion, I would echo Davey and consider bringing the camera a little bit lower - even just half a foot could help. 

You can also change the sensitivity of the Outdoor Camera's motion sensor in the SimpliSafe mobile app if the camera isn't detecting motion when it should. This can be done by navigating to the three bar ≡ menu > My System > Camera Settings > [your camera] > Motion Detection > use the slide bar to increase its sensitivity. 

2 Messages

7 months ago

The light on my brand new camera started pulsing continuously--on for 5 seconds, off for 5 seconds, nothing moving.  When I stepped in front of it, the light stayed on as expected.  When I stepped out of range, it returned to pulsing.  Help center was unable to explain.  

Community Admin

 • 

2.7K Messages

@pennylytle1​ Have you tried resetting your Outdoor Camera? You can do this by pressing and holding the pairing button on the back of the camera for 30 seconds. After 30 seconds, the camera should chime and will prompt you to set it back up to your system.

2 Messages

No, I have not done that.  I am elderly and the camera is accessible only by ladder.  If this can fix it for good, great, but this is not a solution I can do repeatedly, especially as it only happens at night.  Would like to know what caused it to behave this way.

Community Admin

 • 

2.7K Messages

@pennylytle1​ A reset isn't the only troubleshooting step we can take. The Spotlight turns on when the Outdoor Camera detects motion, so there might be something in the camera's view that its motion sensor is picking up on. Is your Outdoor Camera currently set to All Motion? It may help to turn on People Only to see if that makes a difference. 

I would also try toggling the Spotlight setting off and back on in the SimpliSafe mobile app to see if that prevents this from happening again.

New to the Community? Get started by reading our Welcome Post.