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simplistuckon's profile

Tuesday, September 28th, 2021 12:08 PM

Outdoor Camera - Gen 3 only?

Finally got an email from SimpliSafe!  I've been "subscribed" to the newsletter and marketing emails for two years, but have never received one until yesterday.

The offer is 50% off the new outdoor camera, which is great, except I have a gen 2 system and it is claimed to only work with gen 3.  Is that absolutely true?  What makes it so, other than planned obsolescence?  Anybody with a gen 2 system try it?  

I'm happy with the gen 2 system and have no desire to spend hundreds more to move to gen 3 just so I can use the "official" outdoor camera.

Captain

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5.7K Messages

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110 Points

2 years ago

@simplistuckon Great question but unfortunately I didn't find an answer in the support center.

Community Admin

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5.2K Messages

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70 Points

2 years ago

Hi simplistuckon,

The Wireless Outdoor Camera integrates more closely with the Gen 3 SimpliSafe alarm system. It's even added to the system like any other component. This enables a much easier setup process, and also features like a built-in 80dB siren (so it can act like a Wireless Siren during alarms). Since the Original system uses a completely different method of wireless communication, that same integration isn't possible. So yes, the Outdoor Camera is compatible with the Gen 3 system only

Just to clarify though - we're not just offering 50% off the Outdoor Camera. That would be 50% off an entire system, with any number of sensors. We no longer even need a trade-in!

- Johnny M.
SimpliSafe Home Security

Advocate

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113 Messages

2 years ago

@Johnny M.

I believe simplistuckon is asking if the camera will work with Gen 2 systems.

I'm in the same boat, happy with my Gen2 system and not ready to spend hundreds to upgrade.  50% off isn't enough to get me to replace a 100% working system.   If it aint broke....

Community Admin

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5.2K Messages

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70 Points

2 years ago

@hondaman88,

I hit send a little too early. I completed my above paragraph. But to reiterate, yes, the Wireless Outdoor Camera requires a Gen 3 system.

- Johnny M.
SimpliSafe Home Security

Captain

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5.7K Messages

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110 Points

2 years ago

@Johnny M. and add this to the support center, please.

1 Message

2 years ago

Since outdoor camera is fixed by magnetic attachment, if a thief just steals the outdoor camera, is there any replacement policy?

Community Admin

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5.2K Messages

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70 Points

2 years ago

Hi aaronkim,

You'd want to give our Support team a call at 800-548-9508 and they'll take care of you. But if you're worried, we do have a Permanent Mount that will be available soon.

- Johnny M.
SimpliSafe Home Security

Advocate

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677 Messages

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10 Points

2 years ago

@Johnny M,

You'd want to give our Support team a call at 800-548-9508 and they'll take care of you.


What does this mean? In the other thread where I asked this same question you replied with:

We don't have a specific policy currently in place and leave it to our Support team to take each situation on a case-by-case basis.


I think it's reasonable to infer from your response in this thread that the camera would be replaced which is different than your earlier response. Can you please clarify? Is it still at the discretion of who we talk to when we call or is there now an official policy?

Community Admin

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5.2K Messages

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70 Points

2 years ago

Hi Worthing,

It's dependent on the situation. The priority is in helping the customer get back to feeling safe in their own home, which can sometimes mean sending replacement equipment.

- Johnny M.
SimpliSafe Home Security
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