‎Outdoor Camera Does Not Support WPA3-Personal or WPA2/WPA3-Personal Mixed Mode | Page 2 | SimpliSafe Support Home
 
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Outdoor Camera Does Not Support WPA3-Personal or WPA2/WPA3-Personal Mixed Mode

I bought the new wireless Outdoor Camera and could not get it to connect to the 2.4GHz WiFi band of my Asus RT-AX86U router. After trying different settings, I realized that the router was set up with WPA2/WPA3-Personal authentication method, seemingly compatible with both WPA2 and WPA3 encryptions. After I downgrade it to WPA2-Personal only, the camera had no problem connecting to the WiFi.

Is there a plan to update the camera firmware to support WPA3 authentication which is more secure? Or are we stuck with WPA2? If there's no plan to support WPA3, at least the product description should clearly state it.

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Hi, I came across this thread while troubleshooting my system (tp-link managed by omada . EAP245 v3 access points). I have 2 outdoor cams exhibiting the same symptoms. @davey_d , is there an update? Thanks!

9 Messages

I’m seeing the same issue. I have a SimpliSafe base station, doorbell, and internal cameras that all work fine with a 2.4/5Ghz wifi router, with both bands using the same SSID name and WPA-2/WPA-3. My new outdoor camera would not connect until I configured a 2.4 SSID with a unique name and WPA-2 only. I could do this either with my main 2.4 SSID or a Guest SSID so I opted for the latter.

I am not sure if it might have stayed connected if I switched back to WPA-2/WPA-3 but I didn’t want to risk it.

The router is a Nokia BGW320-505 with software version 3.20.5 supplied by AT&T.

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@ewilen​ thank you for checking in. Yes, at this time there's a compatibility issue that our engineering team is working through.

For now we recommend sticking with that secondary SSID, locked to 2.4GHz. We suggest moving your other SimpliSafe devices to that one too - for better performance.

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@davey_d could you please clear this up for me?

From reading all the previous comments I still can't tell if what's been "fixed" over the past few updates is that the basestation and internal cameras can now successfully connect to WPA3/2 networks that have backwards compatibility enabled (meaning SS is still connecting using WPA2) or did some of the recent updates allow SS to actually connect using WPA3 now?

I have two SSIDs, one WPA2, the other is WPA3 (not backwards compatible, WPA3 only). All of my non-SimpliSafe devices are connected to the WPA3 only network. I created the WPA2 network specifically for the SS devices (basestation and internal cameras, I don't have any outdoor cameras) since they haven't supported WPA3.

I would love to move the SS devices to my WPA3 network and turn off my WPA2 network if possible. That's my situation and the reason I'd like to know; With the latest updates as of 3/30/2023, are the SS basestation and indoor cameras now capable of connecting using WPA3 or are they still connecting using WPA2 but are now working with (most) WPA3 networks that have WPA2 backwards compatibility enabled?

Thank you for any clarity you can provide.

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