‎Outdoor Camera can't connect to WiFi | SimpliSafe Support Home
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jskrjs

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Monday, April 18th, 2022 8:35 PM

Outdoor Camera can't connect to WiFi

I still can't get mine to connect to wifi. I have subscription with gen 3 and 2 indoor cameras.  Out door won't connect for setup 3 feet from router. And yes it is 2.4ghz with good signal. 

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2 years ago

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davey_d

Community Admin

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5.6K Messages

2 years ago

@jskrjs​, sorry to hear you're having trouble. I have a few questions for you so we can figure this out:

  • When you say you have good signal, is that as reported by your other two cameras? (you can use the Check Connection tool, in the Camera Settings section of the SimpliSafe app)
  • Do you know both the download speed and the upload speed of your internet connection?
  • What indicator light are you seeing on the Outdoor Camera?
  • What other troubleshooting steps have you already tried?

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