98 Messages
New Outdoor Camera wake time is SO Slow
Why does it take SO LONG for the New Outdoor Cam to wake up? It can take 5-10 sec. I've read many people post about the same thing.
This means that when motion is triggered it catches the "end of the act" if at all.
Thanks for your patience. SimpliSafe is hard at work on improvements to camera performance in response to your feedback. Outdoor Camera Firmware 1.10 (September 2022) is out now, and more are on the way. |
jasonaward
16 Messages
3 years ago
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davey_d
Community Admin
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5.7K Messages
3 years ago
The Outdoor Camera is designed to go into a deep sleep when not active to preserve battery life. It might take a second or so for it to wake up - but definitely shouldn't be as long as 10 seconds!
Our dev team pushed out a firmware update that helps with the issue a little bit, targeting a decrease in that wake-up time. If the update hasn't rolled out to your device yet, it should soon.
- Davey D.
Community Development Manager
SimpliSafe Home Security
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davey_d
Community Admin
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5.7K Messages
3 years ago
No, the battery is always the main power source, and the Outdoor Camera is not aware of when an external source is plugged in.
- Davey D.
Community Development Manager
SimpliSafe Home Security
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eamail2001
98 Messages
3 years ago
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s13n
35 Messages
3 years ago
Not sure if that is how it works with SimpliSafe's camera functions but that's been my experience. Ideally you'd be continuously recording, when motion is detected include a few seconds video before and then video after until motion stops. But you just can't do that with limited battery and expectations of long battery life. I have a Eufy outdoor solar camera which is pretty good in this respect but it has a massive battery and a bunch of solar that keeps it charged even with aggressive motion detection behavior but it still doesn't do as well as, say, my SimpliSafe doorbell camera.
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vistaronn
19 Messages
3 years ago
0
captain11
Captain
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6K Messages
3 years ago
The wake up time is too slow and hope SS finds a way to approach the outdoor cam same as the doorbelll pro (both have a battery) but the pro is very quick loading as SS knows there is also an AC source. Both of my outdoor units are on AC. Also:
- ability to set up alarm during a live stream (sound only, no dispatch)
- ability to turn on spotlight duirng a live stream
- add excellent troubleshooting tool to check signal strength that is currently on the simpliscam and doorbell pro
No time like the present, SS, to have an online webinar on the outdoor cam. There are other topics you can cover too!
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simplisteve
18 Messages
3 years ago
@Davey_D I've been patiently waiting for months for SS to get this Outdoor camera to respond to anyone walking within it's view. What I'm experiencing is when a delivery person walks up to my front door the camera doesn't capture him until he is walking back to the truck at appox.20 ft.
I've already done a hard reset with no improvement. Settings are medium and people only.
Any chance something is going to get fixed soon? Thanks
Edit: Still waiting to hear "something" from SimpliSafe @davey_d
Edit again: Still the same issue, no improvement at all to date (3/22). I know SS moves slowly to fix things, but I certainly hope it comes sooner than later!
(edited)
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derbyshire
2 Messages
3 years ago
Product is so slow am not capturing people walk up the drive or access the house. The cameras all seem to work independently. Would be sensible if one detected motion they all woke up so at least stand half a chance of getting any meaningful footage. This is a major issue and had I known I wouldn’t have purchased
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jaredschindler
4 Messages
3 years ago
Just my opinion, but I think the option to disable the 'deep sleep' should exist in the menu so the end-user can decide whether extended battery life is more important than capturing all of an event (especially so when the unit is connected to an external power source).
The picture quality and form-factor of this camera are great! I just hope SS will push out updates to improve the functionality of the camera so it is best poised to do what I bought it for: capturing video footage.
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tidurden1994
33 Messages
3 years ago
Outside camera notification is extremely slow. Example today neighbor came over and by the time notified my neighbor was already on his front porch. So Very unhappy. Can’t justify paying for monitoring which I need.
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Bigmike
10 Messages
3 years ago
I have the exact complaint. Slow response time to activate camera. SS needs to address this or system is going back
M Bennett
Pittsburg ,CA
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parag
5 Messages
2 years ago
I have the exact same issue. I have 4 cameras that I installed and on each of these, the recording itself is so delayed. Every time I get the notification and open the app to see the video, it only records the tail end of the motion.
What gives?
For now, these are no more than glorified toy cams, and less of the security hardware that it is advertised as.
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jaredschindler
4 Messages
2 years ago
It almost seems like they are coded to behave like they are operating on battery, and set to make maximum use of that battery, despite being plugged into wall power.
Fingers crossed this is an issue that can be fixed with an update.
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ltoddjohnson
2 Messages
2 years ago
Beating a dead horse but the wake up times are pretty bad. The cameras only act as a deterrent because the status light is flashing. I should have done more research before purchasing. Catching the back of someone’s head as they walk away is not very helpful. Additionally, the cameras are not secure!!! They are recommended to be 6 to 8 feet off the ground and they are only secured by a magnet! At the very least come up with some sort of tether so that would be thieves do not just reach up and steal the camera. Another lack of forethought by SimpliSafe!
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