10 Messages
Outdoor cameras - motion detection delayed
Hello everyone,
I installed two outdoor cameras and set the sensor sensitivity to high. I get so many alerts (as the zoning seems still not working) but the start of the recordings seem to be delayed 2-3 sec. For example, I had a delivery guy bringing a package to my porch ~20ft from the road and the camera caught only the delivery guy leaving the porch.
Anyone any ideas what can be wrong?
Official Response
davey_d
Community Admin
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5.7K Messages
3 years ago
Hi @siameselynx,
It's both! And yes, we've been hearing some reports of sluggishness from the Outdoor Camera - perhaps partially a side effect of the camera's Deep Sleep feature that helps preserve battery life.
Improved responsiveness is definitely a focus for future firmware updates. Stay tuned.
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Accepted Solution
pjanits
29 Messages
3 years ago
Mine too. I guess that's the way it is until they fix it. If ever. I spent an hour with a tech from SS on the phone moving the camera all over the front porch, no change. 1. the sensor range is about 10 feet. 2. I think it takes too long to wake up from deep sleep. By that time the guy is on his way out. So if you want to catch someone breaking in you will need a different camera.
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gregter
64 Messages
3 years ago
Seems everyone is having this issue. Davy?
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siameselynx
10 Messages
3 years ago
Is this a community help site or is actually someone from the company monitors the threads?
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hallethan89
2 Messages
3 years ago
In the first 2 days having the camera someone has already set off the motion sensor attempting to break in, but I’m only getting an image of their back as they walk away. I’m freaked out. When is SimpliSafe going to post an update? The police can’t identify a person by the back of their head
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wumbe
3 Messages
3 years ago
my simplisafe outdoor cameras have the same annoying problem of activating just in time to get image of someone's back as they walk away, unless they are walking quite slow. but the response time isn't consistent. I am grateful for this community because it saved me from spending 2 hours on the phone with a simplisafe camera help agent.
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stevec101814
9 Messages
3 years ago
We have the same problem. Our camera faces the street, but people/cars don't show up until they're leaving. Couple this with the faulty grid blocking to blank out certain areas of the view, and it makes me wonder what amount of quality control allows these to be sold with these basic functions not working?
I sure hope the software update fixes this, these should not have been sold until they're ready for market.
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seong76
2 Messages
3 years ago
@davey_d I have the same problem with my outdoor camera, which is really frustrating to say the least. I have the "Sensitivity" set to "High" and "Motion Type" set to "People Only". Please escalate this issue to the Engineering and Product Management teams, before Simplisafe starts to lose customers.
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jdnels2
12 Messages
3 years ago
Just adding the the same comments. I also have an Arlo system I was going to retire. The SimpliSafe cameras are not adequate.i have a lot of videos with no people or anything in them. I can always compare to my other system to see what I missed. It's terrible. I have the sensitivity to the max. It's like a 30 second delay in recording time from the motion trigger. How can this even be sold as a security system?
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bsevennine
4 Messages
3 years ago
I've been a SimpliSafe Customer since 2018. I like a lot of things that they do, and have done...
But once I realized that Delivery People, (UPS, FedEx, USPS) all seem invisible to my Outdoor Camera,
I've been upset. I've worked with their Tech Support on this issue 2 or 3 times; only to find out later, that the problem persists... It's a security camera that is not detecting the motions/events fast enough.
At first I thought that the Delivery guys carried company devices (Delivery Trackers/Timers) that just happened to interfere with my Camera, but now I really feel that the SimpliSafe Cameras were just not up to par, when they were rolled out...
We need Camera replacements or Updates now; before something gets stolen off of my porch, and I have No evidence!
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bufordH
6 Messages
3 years ago
I just installed an outdoor camera and thought the extreme delay in waking up was a bug but I guess it's a feature. How on EARTH did a security company think that this was an acceptable delay? A lot of times people just run up and kick a door in or steal a package off the porch and by the time these cameras finally wake up they'd be gone or I'd just see their butts running away. This is completely unacceptable! I love the Simplisafe alarm system and have had mine for over a decade so I figured I'd incorporate the cameras but OOF this is a swing and a miss.
I know you say your engineers are hard at work to improve this but are they really? Because Nest cameras are lightning fast with motion detection recording but these SS cams are a joke.
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cornettandstevens
2 Messages
3 years ago
Very disappointed also about the long delay. There should be an adjustment whether to save battery power versus delay to make everyone happy. I have mine hooked to solar panel so I'm not concerned that it saves battery life and drains too much. The deep sleep mode should be adjustable.
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guiip35
21 Messages
3 years ago
Like everyone else - very dissatisfied and disappointed with this camera, it’s terrible
all I get in response is that “feedback will be shared with the appropriate team” which is meaningless
it’s a shame. The rest of the system works really well.
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tehodge90
2 Messages
3 years ago
Any updates on this problem SimpliSafe???
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sethman
8 Messages
3 years ago
Camera was working up until a few weeks ago - camera points up my driveway and now camera motion sensing occurs only when someone leaves my house or when someone is practically under the camera and it's too late to see them as they are at my door which is not within range of the camera. 1.7 firmware update is in place.
What's going on?
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