‎How to download past recordings | SimpliSafe Support Home
 
mollie691's profile

Friday, November 4th, 2022 2:53 PM

How to download past recordings

I didn't remove the past video recordings so how can I view them and download them to my computer?

This post was created from this comment on different post

Official Solution

Community Admin

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5.6K Messages

2 years ago

Hi, 

 

Thanks for the question! We have a step-by-step guide for how to download your recordings on the Help Center here.

 

Please note that individual videos are automatically removed after 30 days. There is no way to recover those older videos, so we would advise that you download them before they're automatically removed.

7 Messages

9 months ago

Can any older recordings be subpoenaed by an attorney?

Community Admin

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3.1K Messages

@rrrSimpliSafe has never disclosed user video to law enforcement without the consent of our customers or when legally required to do so in connection with a search warrant. Consumer privacy is a core value at SimpliSafe, and therefore, as a matter of practice, we do not share this data with law enforcement unless required to do so by law.

1 Message

@emily_s I am in sort of a similar situation - there is a possibility that that I may need to show an old video in court that has since been automatically deleted since it is >30 days old but it is from just a few months ago. If I request that specific video, is it recoverable in that instance and can be provided to me? Thanks!

Community Admin

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3.1K Messages

@BDB​ Recordings are removed from your timeline after 30 days, but I have gone ahead and forwarded your case to our specialist team for further assistance. We'll see what we can do regarding this recording.

1 Message

@emily_s​ we are similarly being requested for evidence in a legal proceeding and require a recording from 11/4/23.  This request was only put to us after the 30 days or we would have already downloaded the recording! Would you be able to assist and forward our case or point us in the right direction? Thank you in advance!

2 Messages

5 months ago

Hello I know that videos are removed after 30 days but i have a video that just got removed, can a video for Feb 1 from 1:30pm to 2:30pm.  I will possibly need to submit for evidence.

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