Getting SimpliSafe Doorbell to Connect w/Xfinity xFi wifi

Thank you so much for posting this.  Your directions did the trick.  Everything was working except my two way audio.  I changed my Xfinity settings and now it works perfectly ..

Im also having trouble with this and i did the port forwarding on my linksys router and still the doorbell wont conplete the setup. I hope someone finds a solution for this. It is really frustrating.

Port forwarding is more or less like opening a door to allow traffic from outside your network into your network. Usually opening ports is to be avoided whenever possible.

A very brief look around it seems at least some Xfinity setups have a Low, Medium, High type of firewall setting. If set to High it blocks everything except basics like email and web browsing.

If there is such a setting maybe try Medium or Low to see if that allows it work.

https://www.xfinity.com/support/articles/advanced-xfinity-wireless-gateway-features

I don't have xfinity. I have Fios with my own Linksys router.

My guess would be that it has to do with double NAT. The FIOS interface or whatever it's called and your Linksys are probably both acting as firewalls. To simplify things, if you have not already and if you can (sometimes the provider has to do it) put the FIOS interface in bridge mode.

Maybe you've already done that or maybe not, I don't know what else you may have tried other than trying port forwarding on the Linksys. If the FIOS interface is also doing NAT as I guess, you'd have to set up port forwarding in that too. That's why people with certain needs or want to run their own router/WiFi put them in bridge mode. Simplifies using your own router for networking.

I don't have one so I can't specifically advise how you would go about doing it. I have a plain old cable modem feeding my router/firewall so no having to deal with double NAT or the possibility thereof.

Is AMPAK Technology the Model used by Simplisafe cameras? The notification that a new device was added with the name AMPAK Tech showed up on my router after connecting the camera. Then went off. Then it disconnected. Do I need to just do the same set up again from the flashing white light part of the process? Confused.

I just need to know that AMPAK is used by Simplisafe and not someone hacking into the network. Please confirm or give guidance.

Yes, AMPAK Tec is the camera, and the base station is espressif.