1 Message
Trouble reading QR Code
It's odd that the base station qr code was read okay but on the camera code it did not enter the focusing mode before capturing. The screen only displays an image of an unrelated code at the outset.
1 Message
It's odd that the base station qr code was read okay but on the camera code it did not enter the focusing mode before capturing. The screen only displays an image of an unrelated code at the outset.
Official Solution
davey_d
Community Admin
•
5.6K Messages
9 months ago
Hi @sandsucker ,
Sounds like there's a little bit of confusion going on here. From what I understand, you're attempting to set up either a SimpliCam Indoor Camera or a Video Doorbell Pro.
When you get to the step with the QR code, that QR code on your phone's screen is the code that should be scanned, and it should be your SimpliCam or Video Doorbell that is doing the scanning.
For a step-by-step guide, you can head over to our Help Center article here.
(edited)
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lance843
983 Messages
9 months ago
One thing that can help you is I did a screen shot of the qr code from another device and zoomed it a bit and the camera was able to scan it that way. Couldn't hurt to try.
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