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sandsucker's profile

Monday, October 23rd, 2023 6:27 PM

Trouble reading QR Code

It's odd that the base station qr code was read okay but on the camera code it did not enter the focusing mode before capturing. The screen only displays an image of an unrelated code at the outset. 

This post was created from this reply on different post

Official Solution

Community Admin

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5.2K Messages

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80 Points

4 months ago

Hi @sandsucker ,

Sounds like there's a little bit of confusion going on here. From what I understand, you're attempting to set up either a SimpliCam Indoor Camera or a Video Doorbell Pro.


When you get to the step with the QR code, that QR code on your phone's screen is the code that should be scanned, and it should be your SimpliCam or Video Doorbell that is doing the scanning.

For a step-by-step guide, you can head over to our Help Center article here.

(edited)

Advocate

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927 Messages

4 months ago

One thing that can help you is I did a screen shot of the qr code from another device and zoomed it a bit and the camera was able to scan it that way. Couldn't hurt to try. 

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