2 Messages
Doorbell will not detect motion
Hi I am a recent SimpliSafe convert and am mostly very pleased with the system. There is an issue though that my front doorbell camera will not pick up any motion. I have tried adjusting the sensitivity to high and turning it to “all motion” and still it won’t pick anything up. I’ve stood in front of the doorbell jogging in circles and waving my arms and it doesn’t recognize ANYTHING.
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hi @benjamintrap92 ,
Just a couple of things to doublecheck. First, you want to make sure that nothing is obstructing either the lens, nor the infrared emitter (the smaller dark spot on the face). That includes the lens cover, if it's still on!
And I'm assuming that other functions are working? That is, if you access the Video Doorbell through the app, a livestream is going through? And pressing the button should trigger a Push Notification on your phone.
If not, we may want to troubleshoot the WiFi connection. There are some tips for that here.
5
0
LauraS
3 Messages
2 years ago
As of the last software update, my doorbell will not pick up motion consistently either. Simplisafe has sent me two replacements, and all three of them have updated software and all do not pick up motion consistently. One day it will pick up motion 8 times out of 10, and for the next 5 days, it’ll pick up motion 1 time out of 10 or not at all. And there is nothing at all wrong with my Wi-Fi or the signal. Amazon driver will come to the door, drop off the package, walk back to his truck, start to pull away, and then the camera will pick up the motion, sometimes. Other times, it’s perfect. But most times, it won’t pick up anything at all. I never had this problem before the last update. I’ve spent hours on the phone with Simplisafe reps and not one of them know what the problem is. The last rep was rude and suggested that my expectations were too high. But I never had this problem before. Doorbell used to work beautifully before the recent update.
0
pitalyne
12 Messages
2 years ago
I have begun experiencin doorbell issues when the outdoor cameras were introduced around a year and a half ago. They have never resolved and work. arounds by setting to people only etc do not work. I was advised that the most recent latest issue since most recent software update would resolve the doorbell issue but that is nit the case. Now, at night, the back doorbell records when the front doorbell detects motion. Very disappointing. I have purchased an updated router, outdoor cameras and have had multiple doorbell replacements thru simplisafe. I think that a software issue occurred with the doorbells when they added the original outdoor cam software to the mix. I have been hoping that they would resolve these issues especially now that it seems to be more widespread. I am most likely going to install a secondary wired camera setup since simplisafe has been a disappointment since its sale to new owners.
0
0
diva1104
2 Messages
8 months ago
These cameras are the worse!!!! It only records cars. I have tried every setting possible and spoken to so many people. I have been told numerous times that an "expert" would call me back to look into my issue. LIES!!!!! I'm on my third replacement camera and it still doesn't work. Save your money and buy a real camera somewhere else.
(edited)
2
0
ans3341
2 Messages
6 months ago
I just connected my doorbell and it detects motion when there is no one. I have to turn off the notification as it keeps sending few times in an hour.
2
0