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Sunday, September 6th, 2020 5:16 AM

Doorbell not capturing all movement

Hello,

I am having issues where the doorbell camera will not capture motion directly in front of it. For example, I had someone walk up to about 2 feet directly infront of the camera, drop off packages, walk away, and the camera did not detect it. But, then it'll detect people walking 10 feet away. Another example, it captured me walking away from my door but not towards it. These behaviors are not consistent either. Any ideas?

4 Messages

3 months ago

Update: I called CS and told, not asked them, to send a new base station. I rec'd it and it solved the problem ever so slightly. Now the camera pics up vehicles going up and down the street, but still has the same "People" problem. I stood on my sidewalk waving like a madman, walked up the driveway still waving my arms, heading to the door and it only picked me up 15 ft from the camera. This is with all the camera settings wide open-all motion and no grayed out areas. I'm now looking to see the cheapest cost Ring camera or Google nest will run for monitoring. 

Community Admin

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4.1K Messages

As previously mentioned, the Video Doorbell doesn't connect to the Base Station directly - they both communicate through the website/app. This issue is with the built-in motion sensor on the Video Doorbell itself, so a replacement Base Station would be an unlikely solution.

 

Sorry to hear that you're thinking of moving on to a different provider. If you still want to try one more time, I would definitely be happy to set you up with a senior specialist for further troubleshooting.

(edited)

4 Messages

2 months ago

I too like many of you here, have had the same problem, seems like after the last firmware update for SimpliSafe. I have gone through the whole smorgasbord of settings and soft boots and hard boots and repositioning the camera installing a replacement camera and calling CS which was a very nice and thoughtful young man but after 2.5 hours of talking and changing the setting for many various combinations it remains motion inconsistent. 

I had my original camera for almost 2 years, and it worked perfectly fine the way I set it up, but something has seriously changed within the last 6 months or so. To date I cannot rely on the camera for any protection of movement.

Sadly, currently looking into other venues of protection for a doorbell camera. I wish to keep it in all the same family but right now I have to do something.

4 Messages

2 months ago

Another sad example. The boy scouts did their canned food drive last week. I left the bag 6 from the camera and within great view. Of course it didn't pick the scout up. I narrowed down the pick up time as between 930-1000am because 2 cars set off the camera 926 and 1005. I guess Simplisafe will never admit there is a problem, not after reading the usual company lines spewed from the CSM's.  I don't care. I have decided to get a google nest doorbell. I like Simplisafe alarm program just not the cams.

1 Message

24 days ago

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1 Message

18 days ago

I am having the same issue with the door bell. The motion sensor does not detect at all unless you are very close to the door and when it does I am missing the notifications. I have patiently tried every possible setting through the app and yet again nothing has changed. I have installed multiple wi-fi access points throughout  the house so I do not think the internet is an issue. They even raised the monthly fee which I do not mind paying if the system works. Will have to consider something else because it is SIMPLI UNSAFE to continue like this.

1 Message

12 days ago

I have had my Simplisafe doorbell for a little over 2 years. It has worked great until recently. I used to get notifications for 95% of every vehicle, person or dog that had movement in front of our house. We live in a cul-de-sac and the doorbell was great at recording almost every movement action. Recently, it rarely, if ever records any movement. My notifications sent to my phone has also increased dramatically but there is never any movement on the recordings. I have tried every solution from soft and hard resets to deleting the camera and reinstalling it to no avail. I've changed every setting and nothing works to fix the issue. My internet is strong and the connection test verifies with all bars solid. We are on a fiber optic network with 1 gig internet. Other than maybe picking up 1 vehicle a week the only movement the doorbell camera picks up is if I am walking out the front door leaving the house. Other than that I get a file full of recordings with nothing on the recordings. I'm not sure if there is a life expectancy average for these systems but if it's around 2 years that would explain it. I really like the doorbell when it was properly working but I hate to have to buy a new one if the life span is only a few years. 

(edited)

Advocate

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648 Messages

10 days ago

That's crazy because out of all the 9 cameras I have Including the indoor and outdoor cameras and the video doorbell which I have had for about 7 years the video doorbell seems to be the best one and still going strong

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