3 Messages
Door Chime not playing through the siren
I have the doorbell and it works great. I also have 2 additional sirens. I have set them to ring when the doorbell is pressed but they don't respond. They work perfectly for entry and exit beeps but no doorbell which is the main reason I bought them. What am I doing wrong?
ryan_9a1d16
4 Messages
A bit of an update for everyone on this thread I was able to get in touch with the CEO of SimpliSafe and he sent me the following message:
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warrenrandall
1 Message
Add me to the long list of people that want to see the siren play doorbell chime. I bought the siren specifically for this feature. An alternative even better option would be to allow us to pair more than one base station to the system. The range for most of the sensors is horrible. I am lucky to get signal to go 35 feet in my house. There is something about the house causing interference because I see issues with other wireless signals in my house. I have to put the base station in a useless place so that I have enough signal to reach the devices within the walls of my house. None of the radio sensors works in my garage. Thankfully cameras communicate through wifi.
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gtsmith06
2 Messages
Hello? Years have passed since you said this was passed on. Still nothing. Also someone asked for ceo contact info without a reply. Getting super frustrated with SimpliSafe lately.. I dropped your 24/7 service after learning my city required a permit that SimpliSafe just allowed me to sign up for their services without ever telling me anything about needing to check with the city but gladly took my money for years after an alarm triggered and nothing being dispatched.. their lack of matter adaptation being the most arrogant of them all.. you weren’t that expensive to box you up, trash you and start over with another company who does adopt new technology and changes with times.
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scandrsn
11 Messages
Is there any update as to making this feature a reality? This is super simple - please prioritize the ability for the siren to make the doorbell ring noise. Can this feature be prioritized at all?
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glenda_graves
1 Message
Ugh. I just purchased the siren for this exact reason and then found this thread. I cannot believe the doorbell doesn’t work through it. My elderly mother has hearing loss and cannot hear her doorbell anywhere in her home. There has to be a way to help with that.
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987654321o
2 Messages
If there is no way to update the siren to relay doorbell chimes, which seems bizarre in the first place since it already takes input from sensor to base to siren, then at least create some sort of separate door chime add on or an updated siren. This is a glaring oversight.
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mattmiszewski
4 Messages
Have to add to the frustration. I have bought and installed a sizable system. Installs have all worked well. Just connected the new video doorbell. Getting it set up was an ease. Connecting to chime on base was super easy. I was literally about to buy two sirens to extend doorbell ring upstairs and downstairs. Thank heavens I knew enough to look first as I would have been woefully upset to get a siren exactly for the purpose I bought and to find out it doesn’t do that.
from a business perspective you are about to have an abandoned cart. And you will lose an upsell as I wanted to add on a power cord to my outside camera and had it in the same cart. So this is lost new revenue or expansion revenue as I was an existing customer. So somebody somewhere lost a commission or a small bonus. In terms of customer satisfaction my rating just went down because you don’t have a feature that competitors have long had but worse your community asked for a simple function only to be ignored. And my net promoter score dropped out of the promoter category. Until you can either build components right or adapt to customer needs quickly I won’t recommend you to a networked connection.
please show us the product roadmap and where this lands for you so folks can decide if they want to invest.
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kturnbull1
4 Messages
I have just bought this system and I have been using it for a couple days now and the doorbell is just not loud enough, please sort this out.
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mattmatt
1 Message
my siren actually passed the doorbell ring through it for a long while. it certainly doesn't anymore but i didn't realize it soon enough to be able to associate the missing feature with a software update --which is highly suspect.
is it a liability for some reason? this feature very much did work and was removed. maybe a doorbell ring has a higher reliability requirement than a door entry chime for some reason?
either way, please turn this feature back on, it's crazy annoying to miss people at the door
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amayacitta
3 Messages
I’m also in need of this feature, once the base station receives the signal to chime it would be very simple to also code in software for this to be relayed to all sirens.
As an IT professional I know that this is do-able. Please address this.
I was also told it was “impossible” to change the chime, which is nonsense. It’s a software signal to a device which has a speaker, if you wanted to you could make it very flexible with multiple chime sounds and even for us to be able to upload whatever sound we wanted. Please be more flexible in your approach to needed features from your customers.
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wulufam
1 Message
agree to adding this feature to sirens...
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