35 Messages
Continued Wi-Fi & Camera Issues
I am an IT professional. My Wi-Fi settings are correctly set and my home network's advanced tp-link router is providing a strong 2.4GHz signal throughout my home. Please explain why SimpliSafe's servers continue to randomly and repeatedly drop my camera's Wi-Fi connection?
Since 2:18 AM today, our system has lost/restored its Wi-Fi connection 7 times! This issue has been going on for several weeks now and is severely disrupting the ability to view my deployed SS cameras! Other customers have complained of similar experiences, yet SimpliSafe has yet to respond to those complaints.
My family relies on SimpliSafe cameras to monitor my elderly mother's location within our home and back yard. This Wi-Fi issue needs to be corrected ASAP. Should your system continue to be unreliable, I will cancel our monitoring service and replace your equipment with a system I can depend on.
Since 2:18 AM today, our system has lost/restored its Wi-Fi connection 7 times! This issue has been going on for several weeks now and is severely disrupting the ability to view my deployed SS cameras! Other customers have complained of similar experiences, yet SimpliSafe has yet to respond to those complaints.
My family relies on SimpliSafe cameras to monitor my elderly mother's location within our home and back yard. This Wi-Fi issue needs to be corrected ASAP. Should your system continue to be unreliable, I will cancel our monitoring service and replace your equipment with a system I can depend on.
captain11
Captain
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6.2K Messages
3 years ago
I have Google WIFI, one base with 3 points and 80 down, 25 up and all 3 simplicams and doorbell pro work fine with no issues.
Would also call support (yeah, you may have a wait) but can get this resolved.
Please post your outcome here if you get a chance.
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whoaru99
1.3K Messages
3 years ago
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captain11
Captain
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6.2K Messages
3 years ago
https://www.pcmag.com/?utm_source=email&utm_campaign=whatsnewnow=utm_medium=image
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worthing
742 Messages
3 years ago
Any chance you've installed the 2.3 update and that's when the problems started? Or your router has recently had a firmware update of some sort and that's when the problem started?
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davey_d
Community Admin
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5.7K Messages
3 years ago
Just to make sure I have this right, both your SimpliCam, and your security system are having trouble with WiFi?
While both cameras, and the Base Station, connect to WiFi, they do so separately, and even use different WiFi chips. So we'd have to troubleshoot each of them separately.
You mention that this has been going on for several weeks. Have you already received and installed the latest Base Station firmware update? At the very least, that would clear out incorrect data that might be causing the Base Station's WiFi chip to act up.
But the only other thing I can think of is there might be severe interference that's affecting that particular WiFi channel. Though you haven't mentioned any non-SimpliSafe components having trouble as well...
Edit: I noticed a similar issue in a different thread and I'm checking in with our engineers about it. Would you mind letting us know your router's specific model? And is it a mesh setup? And any more details that might be relevant would be helpful as well.
- Johnny M.
SimpliSafe Home Security
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pbarham
4 Messages
3 years ago
https://simplisafe.com/forum/customer-support-forum/installing-and-using-simplisafe/base-station-loses-wifi-every
I also have really strong WiFi signals in the house, with a Ubiquiti prosumer WiFi installation that has 5 access points - and the problem persists even with the base station right next to access points (I've tried multiple locations).
It is *extremely* annoying to get alerts on my phone/watch every time this happens, and I can see no way to disable this.
I only installed my system a week ago, so it has always been running the August firmware.
If I can't find a solution to this problem then I will likely be returning all of the kit, since this gives me little faith that the system is going to be robust. (I know the WiFi isn't necessary for monitoring - but it just makes me believe that the software/firmware is likely to be generally buggy)
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