1 Message
Connection Strength test on iPhone app
This Connection Strength Test on the app for cameras fails to work. I get a screen that comes up and says “Something went wrong” Please try again later. Once you get that screen there is no way of exiting unless you close out and restart the app. I know this may sound minor but to me any little bugs in a home security system are always a cause for concern and diminishes my confidence in the protection the system provides.
deckhardt
5 Messages
2 years ago
I am experiencing the same problem. Used to be able to run the test.
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davey_d
Community Admin
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5.6K Messages
2 years ago
Hi @Mscalia and @deckhardt ,
Do you both have iPhones? There's a known issue with the iPhone version of the SimpliSafe app that is exactly what you're describing. Our dev team identified the cause quickly and the update fix is coming to your phone soon!
(edited)
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deckhardt
5 Messages
2 years ago
Yes I have an iphone, when will the update be available?
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davey_d
Community Admin
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5.6K Messages
2 years ago
@whitewater @deckhardt
It's hard to say with iOS updates because there's a review process on Apple's end as well. But I do know that a new update had been recently submitted, and the Connection Check fix might be in that one. Keep an eye out for it!
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dfarrich
7 Messages
2 years ago
Likewise. The outdoor camera never has run the test even when sitting beside the router. The doorbell camera now won't run the test whereas before it did. Oh, I see it's associated with the iPhone. OK. There's been upgrades and there are always issues when Apple upgrades their junk.
I long for days past of the warm glow of vacuum tubes, three maybe four TV channels, American Bandstand and much simpler lifestyles.
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dfarrich
7 Messages
2 years ago
Ah hah! Apple-related. I'll await the upgrade. Thanks.
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whitewater
6 Messages
2 years ago
iOS15.4.1 just came out - anyone try the update to see if the connection strength part of the app is working?
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dfarrich
7 Messages
2 years ago
Yes. I just ran it on the doorbell camera and indoor Simplicam camera. The outdoor camera does not have the option.
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dfarrich
7 Messages
2 years ago
May have been a local issue here but after I ran the connection strength test on the SimpliCam, I had to restart it (power cycle) because it would neither disconnect, connect nor display live. Reran tests and live view and OK now.
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