‎Change the Angle of the Video Doorbell | SimpliSafe Support Home
 
kcw0809's profile

Friday, October 20th, 2023 2:27 PM

Change the Angle of the Video Doorbell

The Doorbell doesn't point down the walkway, but across the porch.

Can this worked around?

This post was created from this comment on different post

Accepted Solution

Community Admin

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2.9K Messages

8 months ago

Hi @kcw0809, 

We do have a Horizontal Wedge Kit that can turn your Video Doorbell 15° to the left or right. This can be used to angle your doorbell to face your walkway. If you reach out to our Support team they can send one to you.

4 Messages

4 months ago

Apparently, the wedge kit is provided ‘free’ , but customer pays shipping!

Community Admin

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5.5K Messages

@garif​ so sorry to hear about your experience. Yes, we shouldn't be charging shipping for items that are free. Did you go through with the purchase? I can put you in touch with an agent who can take care of you!

4 Messages

4 months ago

Already paid.  Now what?

Community Admin

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2.9K Messages

@garif​ I've forwarded your case to our escalated Support team. A senior specialist will be in touch soon to help.

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