‎Can you retrieve videos that are over 30 days old? | SimpliSafe Support Home
 
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Can you retrieve videos that are over 30 days old?

Can you retrieve videos that are over 30 days old?

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Official Response

Former Community Admin

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Hi @tracysue98 ,

Unfortunately no, if you did not download the videos to your device, those recordings are automatically removed from your account after 30 days.

But if you're asking with regard to a law enforcement or other type of official inquiry, you can contact our Support team, who can escalate your request to a specialist team who may be able to assist.

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