Cameras
Discussions around our indoor camera, also known as the SimpliCam, happen here.
1 Message
Wednesday, March 20th, 2024 2:20 PM
Can you retrieve videos that are over 30 days old?
Can you retrieve videos that are over 30 days old?
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10 months ago
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Official Response
davey_d
Community Admin
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5.7K Messages
10 months ago
Hi @tracysue98 ,
Unfortunately no, if you did not download the videos to your device, those recordings are automatically removed from your account after 30 days.
But if you're asking with regard to a law enforcement or other type of official inquiry, you can contact our Support team, who can escalate your request to a specialist team who may be able to assist.
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