1 Message
Cameras will not work on 5G WIFI
I just received my Simplisafe System and upon installation I learned that the cameras will not work on a -5G WIFI system. If That info had been published before the purchase I probably would not have bought this system. The cameras require a 2.4 GHZ WIFI to operate. Are there any cameras available that will work on the 5G systems?
Official Solution
davey_d
Community Admin
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5.7K Messages
6 years ago
@qcable007
Thanks for checking in. Yes, the SimpliCam only supports the 2.4GHz channel to connect to WiFi. Of course, if your WiFi supports 5GHz, then it should also support 2.4GHz, unless you specifically disable it.
If you're having trouble with getting your SimpliCam connected, please let us know where you are in the process, and we might be able to troubleshoot with you.
(edited)
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undeleted
1.2K Messages
6 years ago
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general_kaos
764 Messages
6 years ago
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julieannclark
1 Message
6 years ago
What can I do? How do I fix this?
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general_kaos
764 Messages
6 years ago
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sunny_c
272 Messages
6 years ago
Please try resetting the camera with the instructions below. If you continue to have issues after resetting, please call us at 1-888-957-4675.
Camera Reset and Installation
Lee
SimpliSafe Home Security
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captain11
Captain
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6K Messages
6 years ago
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captain11
Captain
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6K Messages
6 years ago
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josephguerra
2 Messages
6 years ago
However, after I go through the process initially and it scans the QR code it says connecting to the WiFi then it recycles back to blinking green and says it is ready for setup about 30 seconds later..
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davey_d
Community Admin
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5.7K Messages
6 years ago
That's what happens when the serial number for your device has already been assigned to an account (to prevent duplicate plans being opened). So that might be what happen to you, or there might be some issue with our system recognizing the device. I've gone ahead and let our Support team know and they'll reach out to you to investigate.
Johnny M.
SimpliSafe Home Security
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general_kaos
764 Messages
6 years ago
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vincentrussell
2 Messages
1 year ago
We just got Verizon 5G Home Internet and now our SS system is not finding either the 2.4ghz or 5ghz network. Any tips? Need these cameras active asap!
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Chakka1
1 Message
8 months ago
Had I known that your cameras did not support 5G wifi, I probably would've bought them but, then again, had I done more research. I would have known, I depended on reputation. These cameras lose connection often or are hard to reconnect and don't appear to like extreme cold. Battery life is less than a week in the harsh cold of Ohio. I had to purchase solar panels for the 3 cameras I purchased to help with recharging. This was an unexpected and unforeseen expense. I have to say that I am a bit disappointed with this outcome.
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