‎Cameras Intermittently Pick Up Movement | SimpliSafe Support Home
 
karen_fd7fcd's profile

Tuesday, September 26th, 2023 4:10 PM

Cameras Intermittently Pick Up Movement

The camera saw me go out for the mail at 8:14pm.

Amazon dropped off a package at 8:49pm.

We woke up and the package is not there. That means someone took it and the camera did not pick it up. Has this happened to you? We don't know if it's happened other times because you don't know what you don't know.

2 Messages

5 months ago

Camera picked up me going out the front door at 8:14pm

Amazon driver at 8:49pm is clear.

No package at the door in the morning so someone had to have taken it.

No motion was detected, nothing shows on the camera until my husband went outside in the morning to look for he package.

Community Admin

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2.4K Messages

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10 Points

5 months ago

Hi @karen_fd7fcd, 

I'm really sorry to hear about this. I've forwarded your case to our escalated Support team, a specialist will contact you soon to make this right.

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