7 Messages
Outdoor Camera Stopped Recording During Motion
Definitely a SimpliSafe failure. Our neighbor was robbed recently and even though the criminal walked in front of our house we only got ~10 seconds recorded. No ability to see what direction he may have gone but it stopped while he was still walking on our sidewalk.
emily_s
Community Admin
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3.4K Messages
@hfchristine I converted your comment into a post as well so we can troubleshoot your camera here. The Outdoor Camera should record a full motion event, but an incomplete recording is often due a connectivity issue.
I would recommend using our in-app Connection Check tool to troubleshoot the camera's connection. It will run a scan on your camera and provide steps to improve its connection based on its results. This article in our Help Center provides steps on how to use the Connection Check tool and explains what your results mean.
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BG131
3 Messages
I have the same problem. My camera stops recording after ~15 seconds, even if someone is walking toward the camera. As an example a car pulls in the driveway and triggers the camera. Someone gets out of the car and comes to the house, and the camera stops recording as they are walking toward the front door. I have full bars on WiFi Strength and WiFi Upload Speed and Condition is rated good on Connection Check.
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tfalteisek
1 Message
We have had Simply Safe for a year . Didn't have problems with recordings but they are not recording anymore. My cameras are close to the base station and we haven't had this issue in the past.
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dlpsr
1.7K Messages
📡 –30 dBm shown below is fantastic!
That’s basically screaming Wi-Fi signal strength — short of setting the AP on top of the camera, you can’t get much better.
Combine that with multiple Mesh APs and brick/plaster walls and I'm still getting 7–13 second live views with solar panels and performance mode? Yeah.
That’s not my network — that’s 100 % Simplislow’s deep sleep + cheap wi-fi radios + laggy cloud, + RF handshake cocktail. 🧪
“Look, folks, this is a perfect signal, and it’s still awful for security.”
And yes, I've moved base station everywhere, even tried the attic.😅
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