2 Messages
Cameras go OFFLINE and there is no notification or alert
I rely on the system to alert me when anything in the system is not functioning properly.
I recently looked at my cameras via the phone app and the web app and, to my surprise, I found there was no connection to any of my 3 cameras.
After rebooting the cameras they came back online and all is working now.
The problem is that I received NO NOTIFICATION or ALERT that the cameras had lost connectivity.
I review my TIMEMLINE and found that the cameras were listed with the "Motion Detected" listings in the Timeline but when I selected the video, the video was unable to view.
According to the timeline, I found that I had lost connectivity between 6/1/2021 at 7:55 pm and 9:03 pm. Yet, no notification or alert was sent to me.
I contacted Support via phone and after being on the phone for 1 hour and 40 min, and I was told that if I lose connectivity to my cameras, I WILL NOT BE NOTIFIED. That's how they work, was the explanation. I was told I should check the cameras, now and then, to see they are working. Well, I would like to know my cameras are working all the time, so to apply that reasoning, I would have to check my cameras every minute to ensure they are working.
WHAT? This is unacceptable and negligent on behalf of SimpliSafe.
I subscribe to monitoring and I allow them to view the cameras if I have an intrusion.
I have been a customer for several years and I have purchased 4 systems.
Yes, all of my settings are set correctly. There is no way to get a notification or alert from a connectivity issue with cameras.
Users, BEWARE.
Shame on you, SimpliSafe
I recently looked at my cameras via the phone app and the web app and, to my surprise, I found there was no connection to any of my 3 cameras.
After rebooting the cameras they came back online and all is working now.
The problem is that I received NO NOTIFICATION or ALERT that the cameras had lost connectivity.
I review my TIMEMLINE and found that the cameras were listed with the "Motion Detected" listings in the Timeline but when I selected the video, the video was unable to view.
According to the timeline, I found that I had lost connectivity between 6/1/2021 at 7:55 pm and 9:03 pm. Yet, no notification or alert was sent to me.
I contacted Support via phone and after being on the phone for 1 hour and 40 min, and I was told that if I lose connectivity to my cameras, I WILL NOT BE NOTIFIED. That's how they work, was the explanation. I was told I should check the cameras, now and then, to see they are working. Well, I would like to know my cameras are working all the time, so to apply that reasoning, I would have to check my cameras every minute to ensure they are working.
WHAT? This is unacceptable and negligent on behalf of SimpliSafe.
I subscribe to monitoring and I allow them to view the cameras if I have an intrusion.
I have been a customer for several years and I have purchased 4 systems.
Yes, all of my settings are set correctly. There is no way to get a notification or alert from a connectivity issue with cameras.
Users, BEWARE.
Shame on you, SimpliSafe
