‎Cameras go OFFLINE and there is no notification or alert | SimpliSafe Help Center

Saturday, June 5th, 2021 2:44 AM

Cameras go OFFLINE and there is no notification or alert

Community Admin


4.3K Messages

2 years ago

Hi SteveJLasVegas,

So sorry to hear about your experience. To confirm, yes, there wouldn't be any immediate indication if your camera had lost its connection. That's because the camera isn't actually connected and using up your network all the time - only when you initiate a live view from the app, or whenever the camera is triggered and needs to send a video.

But of course, if the camera is always able to complete the connection, then you wouldn't get any error messages at all. So we should be troubleshooting that connection (that is, the connection between your camera and our website, via your home's WiFi). You might have already done that over the phone, but let us know if you're interested and we can put you in touch with one of our Specialists over the phone to go through some further troubleshooting.

- Johnny M.
SimpliSafe Home Security
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