8 Messages
Camera with solid yellow light
Hello,
I recently received a camera and plugged it in for installation. The light is a solid yellow indicating it's rebooting and updating software. I've left it plugged in for a couple days and the light hasn't changed. The manual says it should take a few minutes. Can anyone give some advice?
Thanks!
I recently received a camera and plugged it in for installation. The light is a solid yellow indicating it's rebooting and updating software. I've left it plugged in for a couple days and the light hasn't changed. The manual says it should take a few minutes. Can anyone give some advice?
Thanks!
michaeldsaavedra
1 Message
3 years ago
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mttmeyer18
1 Message
3 years ago
Received my box system on Saturday and the camera did not work. Simplisafe said they had to send me a replacement. Just received the new one and the same thing. They told me the new batch that they sent this week should be working, but this is not the case. Now they are trying to send a third camera to me. I asked if they could check if the camera works before shipping, but they said won't be possible to guarantee. Is there anything more Simplisafe can do besides say we will ship a new one? 0/2 so far and I am thinking this next one will also not work.
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kathysparkman
1 Message
3 years ago
Ordered a camera a few weeks ago, called cs and they sent out a new one which I received today that's also not working. I'm gonna try a third time, but if this doesn't work I'm gonna just return it for a refund.
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merlin02131
4 Messages
3 years ago
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jhn52
3 Messages
3 years ago
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maojia
2 Messages
3 years ago
The second one has privacy mode on I think since I can't see the lens inside the camera. I just can see a silver cover inside the camera. I suspect it's not a brand new one. Contacted the service center and sent a pic of the two cameras and waiting for calling back.
UPDATE: they sent me a third one and will see if it works.
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shauncollege
1 Message
3 years ago
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sbrownian
1 Message
3 years ago
Set the mode to Auto, then hit save.
Got a message saying it will use the new settings after streaming, motion or whatever is done. (And you can't read whole message because it is truncated on an Android screen.)
No amount of setting other parameters like privacy or resolution, motion detection etc. seems to get updated.
Have sent them an email.
No response.
It appears that the camera system falls into the "Not Ready For Prime Time Players" category.
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jgdintx
6 Messages
3 years ago
The doorbell pro LED ring goes solid yellow. It then makes a ker-thunk sound, the LED goes out and it goes back to solid yellow and repeats. Sometimes It will then start the audio msg ready for set up, go to the app. Most times it does NOT finish the msg and goes back yellow. About 3 times (out of dozens) it finished the msg to go to the app for set up and went flashing white and I tried to get it to read the QR code and connect to my WiFi but it wouldn't. I've tried resets on both buttons on the back for various durations but nothing changes. It appears to be in some sort of reboot loop. Hoping Tech Support can give us all some overall guidance about the status of a fix so we can stop fiddling around thinking we're going to get it to work on our own.
The indoor camera I also bought in December 2019 installed fine. Thx for any help.
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jcereghin
1 Message
3 years ago
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jalzamora156
1 Message
3 years ago
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wellsrebekah
1 Message
3 years ago
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hal3design
1 Message
3 years ago
DO WE HAVE TO CALL? Who has time to make phone calls?
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jrc3hg
1 Message
3 years ago
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koehlertfamily
5 Messages
3 years ago
They also said that replacing it won't necessarily fix the problem, so I guess we are just stuck with non-functional equipment.
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