‎Camera Shutter Closed | SimpliSafe Support Home
 
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Tuesday, June 16th, 2020 7:58 PM

Camera Shutter Closed

All of a sudden my camera shutter is closed and will not reopen. It is connected and appears to be working fine, you just get a dark feed with the closed shutter. I have unplugged and tried to get it to work, but no help.

Accepted Solution

Captain

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5.9K Messages

4 years ago

@ Tomaselli1 this happened to two of my 3 cameras. Cause? Weak spring mechanism on the privacy shutter in the early production runs of the camera. Called SS, did a minutes of troubleshooting and, in both instances, new replacements sent out at nc. Call support.

1 Message

4 years ago

Just had the same issue. Called support. With camera plugged in to power, hold down top reset button on camera until it resets. You will hear it announce reset. You can then Add New Camera using app. Worked for me.

3 Messages

4 years ago

I have seven cameras none of which will operate the privacy shutters consistency since new. All are still under warranty and after contacting customer service repeatedly without ever resolving the issue I am ready to return all seven cameras for a refund. I have verified a strong Wi Fi signal at each location and tested all motion sensors which work as advertised. My question is does anyone know of reliable cameras that operate consistently? I am inclined to keep the motion and entry sensors. I do have the complete monitoring system with Simplisafe but cannot continue to spend countless hours with customer service.

Advocate

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2.2K Messages

4 years ago

There are no other cameras which are integrated into the SS.  If you want "good" cameras, they will have to be independent of SS.

1 Message

2 years ago

I have found one of my indoor cameras not working properly. The shutter is not opening, I've had the system for 4 years now, tried resetting it, but  now that it's not in the network I cant reinstall it because the privacy shutter won't open. I have experience working on electronic equipment so I opened it up unplugged the privacy shutter opened in manually & carefully wedged it open with a nonconductive implement (a piece of a toothpick) because it's spring closes it if bumped or hit with a significant amount of force. The little motor seems to be able to close it but will not open it. Anyone know of a video on how to change the privacy shutter?

And where can I get a new privacy shutter?

Also if anyone decides to take theirs apart remember to use non-magnetic tools & avoid touching static sensitive components.

Community Admin

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242 Messages

Hi @TPOW​ 

We don't have replacement shutters available for the SimpliCam. However, if you reach out to our support team, they can look over replacement options for you for this camera. You can contact them directly here

1 Message

2 years ago

Mine started this a week ago.  I was about to call support....  

Community Admin

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5.5K Messages

@doubledpines​ in case you're not able to see previous replies: Could it be possible that the physical camera shutter is just getting stuck? If you give the camera a tap, that could be enough to shake it free.

But otherwise, we suggest contacting our Support team. We might need to send a replacement.

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