1 Message
Camera not visible in App (iOS)
I have SimpliSafe camera and doorbell. I get motion alerts, but can't view live through the app. I am able to view live using web browser. When I click on Camera in the app, it's giving a message Setup a camera. It doesn't list the cameras. It was working few weeks back.
crutschow
1 Message
4 years ago
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tomfrantz
1 Message
4 years ago
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jandjdunleavey
1 Message
4 years ago
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alden1818
1 Message
4 years ago
1
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msellisonii
1 Message
4 years ago
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simplisafe_admin
Community Admin
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581 Messages
4 years ago
If you have removed your SimpliCam from the app and are no longer seeing it listed there but the light on the SimpliCam is still blue then before you'll be able to install the camera to your account again, you'll need to reset the SimpliCam. To do this simply hold down the button on the top of the camera for ~15 seconds and then release. After about a minute, the camera will reset and boot back up showing first a solid yellow light and then going to flashing white as it enters setup. At this point, you should be able to fully install your SimpliCam again through the app.
SimpliSafe Social Team
SimpliSafe Home Security
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xmtr
2 Messages
4 years ago
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simplisafe_admin
Community Admin
•
581 Messages
4 years ago
This sounds like an issue that a small percentage of our iOS users are currently experiencing. Our engineering team is currently looking into and working on a fix for this issue and will release it as soon as it's ready.
SimpliSafe Social Team
SimpliSafe Home Security
1
0
amydetolla
1 Message
4 years ago
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ej777
4 Messages
4 years ago
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simplisafe_admin
Community Admin
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581 Messages
4 years ago
We recently released an update to the app that we hope will address this issue of not being able to see your cameras through the SimpliSafe iOS app. To make sure you are on the latest version, in the SimpliSafe app go to ‚ò∞ Menu -> Help & Support -> Scroll to the bottom of the page. At the bottom of the page will be listed the version number (the latest ends in 63.1) as well as the build number. If you are still experiencing this issue after making sure that you are on the latest version, please let us know.
SimpliSafe Social Team
SimpliSafe Home Security
1
0
simplisafe_admin
Community Admin
•
581 Messages
4 years ago
It looks as though while our latest attempt to address this bug worked for most of the users that were experiencing this issue, it is still affecting a small number. Our development team is aware that this is still an issue for some and is already working on another fix.
SimpliSafe Social Team
SimpliSafe Home Security
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xmtr
2 Messages
4 years ago
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jimcochie
1 Message
4 years ago
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mlutzcrna
1 Message
4 years ago
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