‎Camera makes noise | SimpliSafe Support Home
 
el13toro's profile

Saturday, September 3rd, 2022 4:30 AM

Camera makes noise

We are at least 300 miles away from home. Camera making noise when we go online to check house. Just got new system. 

Official Solution

Community Admin

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5.6K Messages

2 years ago

Hi @el13toro ,

Does your situation sound like those from this thread? If so, our engineers are still investigating. We'll keep you updated when we know more.

2 Messages

1 year ago

I have the same issue on all 10 of my cameras, any chance this is in a current sprint?

Community Admin

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5.6K Messages

@simplisafefan​ I will ask the same question that I asked @el13toro:

Are you seeing the same issue as folks from this thread? If so, it's a hardware issue, not a software one. Currently, a solution is IN PROGRESS. When it's ready, we'll update you on that thread.

1 Message

Has there been any updates?

Community Admin

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3.1K Messages

@mattborenz93​ Our engineers have identified this as a hardware issue, but they are currently still working on the resolution. Once a solution has been found, an update will be provided in this thread.

6 Messages

Any new news on this?

Community Admin

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5.6K Messages

@nate8088​ please follow the link in Emily's post for the latest updates.

2 Messages

9 months ago

My cameras have this issue. Squealing and screeching when the mic is on. Is there a resolution to this? 

Community Admin

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3.1K Messages

@mppolese​ Our engineers have identified the cause of this issue and pushed out a resolution. Since you are still experiencing this noise, though, I would reach out to our Support team for further assistance.

1 Message

I have just talked to your support a few minutes ago, his name is James, and he had me do all kinds of procedures up to removing and reinstalling the cameras, and deleting the app and reinstalling it, power cycling the base station etc. and none of those worked. I just now saw this thread and had I known this I would have not gone thru all the procedures he had me do for over an hour. All of my cameras indoors and outdoors are making the same scratchy or white noise. He said he was going to escalate this issue to engineering, but it seems like there hasn't been any fix yet according to this thread. If it has been over 2 years now, this is really bad. I might have to consider other companies now. 

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