Using Your System
Account & Billing
Sunday, March 27th, 2022 6:49 PM
I didn't realize the doorbell had a battery. I received an alert message today stating it was less than 30%
3 months ago
2 years ago
Hi @mtebor ,
The Video Doorbell Pro does indeed have a very small battery that helps with operation - though not enough to keep it powered for more than a few minutes.
The wired doorbell circuit should be keeping it charged. So if you're getting a warning, that implies that it's not getting enough power!
@davey_d thanks. I wonder if that line is on a mismarked breaker. I was doing a light changeout and had to turnoff the upstairs circuits. not sure why side door would be on that line though but I am not surprised as this house is 72 years old
1 year ago
I also received this notice of less than 30% doorbell battery. I know the doorbell has power because I can use the camera and the doorbell works. I am currently away from home. What could be causing this?
7 months ago
My door bell has never worked if it’s on the terminal. It only works when plugged into a charging cord and it doesn’t hold a charge ever. Do I have a bad doorbell or terminal?
If your Video Doorbell Pro doesn't work when it's connected to your wired doorbell, that could mean that it's getting the incorrect voltage. A chime connector will help with that! If you contact our Support team, they can send you one.
6 months ago
How to change a battery in doorbell camera device?
4 months ago
Unfortunately, I purchased 2 Simplisafe video doorbells and then find out they’re not battery powered. I built my home in 2020 and made no provisions for wired doorbells. Without tearing up my completed drywall (and SIPs) what are my options? Should I just return them?
The Video Doorbell Pro is designed to only plug into an existing wired doorbell for power. Any other wiring methods could potentially damage the Video Doorbell Pro.
Great…we’ll over $200 wasted unless they will allow a return refund my money.
@Sriviere We have a 60 day return policy. If the Video Doorbells were purchased within that time frame, our Support team will be able to assist you with setting up a return and getting a refund.
I received the same message today. The video doorbell was installed 8-9 months ago. The voltage on the electrical circuit feeding the doorbell is 121.9 volts although I did not remove the doorbell to measure the voltage on the leads. Please advise.
@dbuck7 The Video Doorbell has a 8-24 voltage range required to be charged. Anything outside of that range could result in this error. A Chime Connector will ensure that your Video Doorbell is getting proper voltage - our Support team can send one to you!
We just received the same notification re: 30% left on doorbell battery. Am charging it now. Q1: how will we know when the battery is fully charged? Q2: don’t have a volt meter right now but if it is outside the 8-24 volt range do I understand correctly that Simplisafe will send us the “chime connector” for free?
@rbpeop The Video Doorbell does have a small battery, but the USB port on the back does not charge it. It gets its charge from the wired doorbell it is connected to. Once the Video Doorbell is properly charged, the message you see about its battery level will go away.
Since you are seeing this message, it does seem that your wired doorbell may be outside of the required 8-24 volt range. To remedy this, you can reach out to our Support team for a Chime Connector which is free of charge.