Battery for doorbell?

Hi @info_21676b​, 

If your Video Doorbell Pro doesn't work when it's connected to your wired doorbell, that could mean that it's getting the incorrect voltage. A chime connector will help with that! If you contact our Support team, they can send you one.

Hi @Sriviere​, 

The Video Doorbell Pro is designed to only plug into an existing wired doorbell for power. Any other wiring methods could potentially damage the Video Doorbell Pro.

Great…we’ll over $200 wasted unless they will allow a return refund my money. 

@Sriviere​ We have a 60 day return policy. If the Video Doorbells were purchased within that time frame, our Support team will be able to assist you with setting up a return and getting a refund.

@dbuck7​ The Video Doorbell has a 8-24 voltage range required to be charged. Anything outside of that range could result in this error. A Chime Connector will ensure that your Video Doorbell is getting proper voltage - our Support team can send one to you!

@rbpeop​ The Video Doorbell does have a small battery, but the USB port on the back does not charge it. It gets its charge from the wired doorbell it is connected to. Once the Video Doorbell is properly charged, the message you see about its battery level will go away. 

Since you are seeing this message, it does seem that your wired doorbell may be outside of the required 8-24 volt range. To remedy this, you can reach out to our Support team for a Chime Connector which is free of charge.

@ctcolgan​ hi! As we mention above, the Video Doorbell has a very small internal battery that should be charging on its own - just by being plugged into the wired doorbell circuit. My guess is that your circuit may not have been able to supply enough power to keep it charged up, and it took a couple of years for the battery to drain completely.

If you don't have it already, I would suggest adding the Chime Connector, which our Support team can provide at no charge. That will make sure that the correct amount of power goes to the Video Doorbell.

SimpliSafe,

Let me add some clarity that other have tried to add:

Doorbell has been installed for 2 years without a low battery warning. Power remains the same 24 volts, is on, working, without interruption for the entire 2 years. 

Now we get the 30% warning, even though power is continuous.

Has SimpliSafe sold us a product with a 2 year life span, without a way to replace the battery? 

Waiting for your reply, thanks! 

@MatthewEvolving​ no, you shouldn't need to replace the internal battery for the Video Doorbell Pro at all.  It should be charging just by being plugged into the circuit.

We are tracking reports like yours, but we have not yet been able to identify the issue.

Thanks for the detail in your report! Do you know if you already have the Chime Connector? It's a little add-on to the circuit that ensures that the correct amount of power is supplied to the video doorbell. If you don't have one already, our Support team can send one free of charge.

@seanfontaine ​ we've been asking other users, do you remember if you've already got a Chime Connector installed on that Video Doorbell? It's a small component that plugs into the circuit to make sure that the camera is getting the right amount of power. Our Support team can get you one free of charge.

@seanfontaine ​ If you reach out to our Support team, our agents can send you a Chime Connector for free.

I spoke with the Support team about getting the chime connector, was told I would receive one, and got a refurbished doorbell camera listed as having been on clearance. We'll see how this goes and if the 30% notice comes back in two years.

@gilmcrae​ One other thing to check, is the Video Doorbell completely flush with its mounting bracket? The Chime Connector helps ensure that the Video Doorbell gets enough power at the proper voltage, but the mounting bracket is what powers the device. 

It's important to make sure that the gold pins on the back of the Video Doorbell are touching the mounting bracket. Generally, we see that if the mounting bracket is screwed on too tight it can bend, preventing a solid connection to the Video Doorbell. 

I'd recommend slightly loosening the screws on the mounting bracket and then mount the Video Doorbell again. After about 10 minutes or so, does the battery notification go away?

@lumahai Apologies for the confusion, we have gone ahead and edited that Community post.

A mechanical chime box is a requirement for the Video Doorbell Pro. The camera gets its power from your pre-existing doorbell wiring, but the chime box acts as a resistor. Without one, it could damage your Video Doorbell Pro or the transformer.

Very happy to see SimpliSafe investing in their Community Support capability.

Thank you for the clarification that a mechanical chime box is required & why.  And for correcting the conflicting post.