‎How to change a battery in Video Doorbell | SimpliSafe Support Home
 
Castro_257's profile

Wednesday, May 24th, 2023 1:33 PM

How to change a battery in Video Doorbell

Hello,

How to change a battery in doorbell camera device? 

Thank You 

This post was created from this comment on different post

Official Solution

Community Admin

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5.3K Messages

11 months ago

Hi @Castro_257 ,

The Video Doorbell Pro has an internal, non-removable battery that is mainly used for supporting certain functions. But it's not meant for fully powering the device for an extended period of time.

The unit should be installed into a wired mechanical doorbell system, for both sound, and power.

1 Message

So what do you do when it tells you the battery is low?

Community Admin

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2.6K Messages

@gssampson​ The wired doorbell that your Video Doorbell is connected to should keep it charged, but if you're getting a message that its battery is low that means it isn't getting enough power. A Chime Connector can help to ensure that your Video Doorbell is receiving the proper voltage to power it. If you contact our Support team they can send you one.

1 Message

4 months ago

I have had my doorbell cam for 5 years now, not sure it makes sense that suddenly it is not getting the right power all of a sudden.  Is it possible the internal battery is no longer able to be recharged?

Community Admin

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2.6K Messages

@tarogo​ If your Video Doorbell had been successfully powered for multiple years and its setup hasn't recently changed, then this could be related to its hardware. Our Support team will be able to take a deeper look into your account and replace the device if needed.

1 Message

@emily_s@tarogo did they replace your doorbell? I have the same problem and support says I have to buy a new one for $180!! Ridiculous!!

(edited)

1 Message

Thats what happened to me. I'm possibly looking at having to buy a new doorbell for the 2nd time. This is not a good product

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