The Video Doorbell Pro has an internal, non-removable battery that is mainly used for supporting certain functions. But it's not meant for fully powering the device for an extended period of time.
The unit should be installed into a wired mechanical doorbell system, for both sound, and power.
@gssampson The wired doorbell that your Video Doorbell is connected to should keep it charged, but if you're getting a message that its battery is low that means it isn't getting enough power. A Chime Connector can help to ensure that your Video Doorbell is receiving the proper voltage to power it. If you contact our Support team they can send you one.
I have had my doorbell cam for 5 years now, not sure it makes sense that suddenly it is not getting the right power all of a sudden. Is it possible the internal battery is no longer able to be recharged?
@tarogo If your Video Doorbell had been successfully powered for multiple years and its setup hasn't recently changed, then this could be related to its hardware. Our Support team will be able to take a deeper look into your account and replace the device if needed.
I have had my Simplisafe doorbell for a few years, and all of a sudden I am getting a notification that the battery is running low. I don't believe that this is a battery I can change. What exactly should I do?
@juliebarys1 Correct, the Video Doorbell Pro does have a small battery inside, but it cannot be removed from the device.
If you received a message that the Video Doorbell Pro's battery is low, that would mean that it isn't getting enough power anymore. We offer a Chime Connector that helps supply the Video Doorbell Pro with the proper amount of power. If you contact our Support team, they can send you one free of charge.
Official Response
davey_d
Community Admin
•
5.6K Messages
1 year ago
Hi @Castro_257 ,
The Video Doorbell Pro has an internal, non-removable battery that is mainly used for supporting certain functions. But it's not meant for fully powering the device for an extended period of time.
The unit should be installed into a wired mechanical doorbell system, for both sound, and power.
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tarogo
1 Message
8 months ago
I have had my doorbell cam for 5 years now, not sure it makes sense that suddenly it is not getting the right power all of a sudden. Is it possible the internal battery is no longer able to be recharged?
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juliebarys1
1 Message
10 days ago
I have had my Simplisafe doorbell for a few years, and all of a sudden I am getting a notification that the battery is running low. I don't believe that this is a battery I can change. What exactly should I do?
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0