‎Battery Charging with Power Cable | SimpliSafe Support Home
 
dankelly736's profile

Friday, July 14th, 2023 8:58 PM

Battery Charging with Power Cable

I have been sent several replacement cameras and batteries because my battery will not stay charged even though it is connected to Simplisafe's power cable and charger. I have never gotten any push back from Simplisafe when asking for a replacement but no replacement has fixed the problem.

Are there other users that have or have had this problem? If so, was it resolved and how? 

Community Admin

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2.4K Messages

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10 Points

8 months ago

Hi @dankelly736, 

When you plug the charging cable into your Outdoor Camera, do you see any indication in the mobile app that the camera is charging? In the Cameras page of the app, there should be a lightning bolt next to the battery to indicate that it's charging. If replacing the camera has not helped, a replacement power cable may be the solution.

1 Message

3 months ago

Yes, my SimpliSafe batteries will not hold a charge either. They replaced all of them previously, but I’m having the same issue which is once they get low and I try to charge them they don’t hold a charge. 

2 Messages

I ordered a plug in power supply from Amazon. It’s the UYODM Power Cable. It’s been installed since mid September 2023 and my battery is still at 100%. SimpliSafe’s plug in power supply would not keep the battery charged. 

Community Admin

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5.2K Messages

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70 Points

@pwg112 are you talking about the battery for the SimpliSafe Wireless Outdoor Camera? It comes with a short USB-micro cable, but not a power brick. Sometimes the power brick you've paired with the cable isn't able to supply enough power, though I've seen rare cases where the power cable itself was faulty as well.

As @dankelly736 suggests, trying a different USB-micro cable and power adapter can help with troubleshooting - you might already have spares at home.

1 Message

23 days ago

I have the original outdoor battery plus I bought a new one. My app says the battery is low and will not power the camera. I charge the batteries until all 3 lights are on. I put the battery in and informed battery is low and needs to be charged. I am  frustrated with this. 

Community Admin

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2.4K Messages

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10 Points

@twbj82​ Just to confirm, is the battery properly seated into the Outdoor Camera? When putting the battery into the camera, the three gold circles on the battery should be facing up and match the three gold prongs inside the camera's battery slot. The battery tab should also be outwards, facing you.

After inserting the battery, secure the lens to the camera by twisting it clockwise until you hear it click into place and can no longer move.

If the battery is properly seated, I would then recommend connecting with our Support team for further troubleshooting.

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