2 Messages
Battery Charging with Power Cable
I have been sent several replacement cameras and batteries because my battery will not stay charged even though it is connected to Simplisafe's power cable and charger. I have never gotten any push back from Simplisafe when asking for a replacement but no replacement has fixed the problem.
Are there other users that have or have had this problem? If so, was it resolved and how?
emily_s
Community Admin
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3.1K Messages
1 year ago
Hi @dankelly736,
When you plug the charging cable into your Outdoor Camera, do you see any indication in the mobile app that the camera is charging? In the Cameras page of the app, there should be a lightning bolt next to the battery to indicate that it's charging. If replacing the camera has not helped, a replacement power cable may be the solution.
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pwg112
1 Message
8 months ago
Yes, my SimpliSafe batteries will not hold a charge either. They replaced all of them previously, but I’m having the same issue which is once they get low and I try to charge them they don’t hold a charge.
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twbj82
1 Message
6 months ago
I have the original outdoor battery plus I bought a new one. My app says the battery is low and will not power the camera. I charge the batteries until all 3 lights are on. I put the battery in and informed battery is low and needs to be charged. I am frustrated with this.
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chipperledbetter
3 Messages
4 months ago
My cameras did the same thing until one day i removed the camera because it suddenly showed offline. The power cable melted the camera port. The camera is now unusable. Remove these cables if you have one installed. Or else you may find your home in ashes. Why Simplisafe hasn't recalled these cables i am clueless.
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dtstefano
2 Messages
2 months ago
Ive had all 5 of my cameras that had to be replaced with new cables. In fact, I just put a new cable on another one and it is still not charging!!
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bedrockslawncare
1 Message
2 months ago
SimpliSafe stepped up and made things right. They called me to discuss the issues. Then they sent me a replacement camera as well as the cable. So far no repeat issues. I did return the burned up cable and camara so they could investigate the issue. Had it not been for other reported cases, I would have just assumed this was an isolated case. But it definitely appears the cable may be the issue. If I start noticing the new cable or my other cable starting to have the same issues, I will just go wireless until its resolved. Certainly dont want to damage another camera or worse. Hopefully their team will get into it further and find a resolution. Certainly should start with the cables.
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dabrandt22
2 Messages
2 days ago
Same issue with my outdoor camera. Will not charge. I told Customer Service that the USB cable plug-in to the camera shows signs of excessive heat but CS decided to send replacement battery as first step. This has not resolved the "no-charging" issue. Next step should be replacement camera, cable, and power supply from what I'm gathering on this thread?
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